Viknesh K
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Operation Specialist
Citi Bank
Chennai
09.2022 - Current
- Analyzed customer feedback data to identify opportunities for process optimization.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assessing and Identifying Potential risk areas and escalating it as required.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Process Associate
Mr Cooper
Chennai
12.2020 - 08.2022
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
Bachelor of Science - Computer Science
Vivekananda College
Chennai09-2020
Skills
- Planning and coordination
- Risk mitigation
- Problem solving ability
- Root-cause analysis
Websites
Timeline
Operation Specialist
Citi Bank
09.2022 - Current
Process Associate
Mr Cooper
12.2020 - 08.2022
Bachelor of Science - Computer Science
Vivekananda College
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