Vikram Belkeri

Bangalore

Overview

years of professional experience

Certification

Menlo Security

05.2025 - Current

Collaborated with cross-functional teams to identify and remediate potential security risks within the cloud environment.
Collaborated closely with vendors to assess their products'' compatibility with organizational security guidelines before implementation into the company''s IT ecosystem.
Implemented multi-factor authentication systems for improved user access management in the cloud.
Understood client needs and objectives by conducting proactive customer and data analysis.

Zscaler soft tech

07.2023 - 04.2025

Provide front line support over phone/Email consultation to multiple customer across the APAC.
Managing a small team of security professionals
Interface with engineering team and assist the customer with testing with features.
Security solution design & implementation oversight for – Next Firewall along with Internal FW migrations, Zscaler internet access, Zscaler Private access, Digital experience Secure Web Gateway, Application connector, Private service edge, & client connector.
Resolved complex system and network issues, mentored engineers, created knowledge based articles, and designed/implemented security solutions for various products like ZPA, SIPA, and PRA.

Engage IT services

10.2021 - 05.2023

Monitor or track project milestones and deliverable.
Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
Skilled in Firewall technology Fortigate Firewall, Fortimanager and Fortianalyze
Work with problem management to identify reoccurring incidents and support service improvement plans to negate re-occurrence of incidents.
Manage incidents and network performance within SLA's.
Monitoring the Network devices through like LOGICMONITOR, Versa Director and Meraki.
Security architecture review & approvals firewall related changes to the client service.

Genpact

09.2020 - 09.2021

Handling of tickets according to ITIL process according to organization ticketing system (BMC Remedy Tool and Service Now).
Ensuring customer service is timely and accurate on a daily basis.
Configuring the Vlans (addition and deletion).
Providing hands and feet support to Data center.
Day to day maintenance of systems and network.

Visvesavaraya Technological University

Adept professional with extensive experience in cloud security and Network Security
Delivered solutions for more than 150 across APAC and EMEA region customers, Expert Network security and Zscaler ZPA
Work closely with professional service team to track timeliness activities as set forth in the project SLA
Solution ownership of the Zscaler platform, including technical road-map, development management and maintenance
Working knowledge of networking and security products and enterprise network infrastructure, Familiarity with Network protocol Analysis (tcpdump, Header Traces and Wireshark)
Security Operations
Driving the ongoing implementation of ZPA, with the help of solution architects and specialists within security, network, identity & access management and cloud
Experience troubleshooting network issues and familiarity with necessary tools(Ping, Traceroute, MTR etc)
Knowledge of protocols such as HTTP, SMTP, FTP, DNS, TCP/IP, etc

Network security (SSL/TLS, VPNs, Firewall, IDS/IPS)
Install, support, monitor and manage existing configuration changes for Zscaler
Define policies as per client requirement
Ensure client needs are met and deliverable produce on time as defined in statement of work
Multi-factor authentication
Log analysis
Network security protocols
Application security
Zero trust architecture