VIKRAM BHARDWAJ

Exploring business potential and opportunities to secure profitable
business volumes. Identifying prospective key
Adaptable and proficient in learning new concepts quickly and
efficiently.
Plan & Build short term & long term cab supply for the city
Building moto supply by managing client relationship and promotion.
Successful to deliver 4x growth and increase supplier by 50%
Leading group projects, delegating tasks and providing feedback.
Resolved problems, improved operations and provided exceptional
service.
Gained strong leadership skills by managing projects from start to finish.

• Managed a Team of 58+ including 22 relationship manager and 2 team leaders & Developed a strategy to increase sales and drive profits
• Channel - Develop POSP (Point of sale person) team day-to-day activities
• Conducted effective resource planning to maximize the productivity of resources
• Developed lucrative relationships with clients to promote future business opportunities
• Assumed responsibility of meeting organizational/BU goals through various methods of performance management
• Hired, coached and provided training to personnel to maintain high POSP service standards
• Monitored and improved various metrics to evaluate team. vendors performances through reviews - Took ownership of an assigned process and work with all relevant stakeholders to meet the business goals
• Working closely with the product and care teams, understand problems and take ownership of it, conceive well thought out solution and validate it by testing - Developed
• Wrote and share daily performance and P&L reports to help senior leadership make effective business decisions and plans.

• Managed a Team of 50+ & Developed a strategy to increase sales and drive profits
• Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals
• Prepared and evaluated CRM reports to identify problems and areas for improvement
• Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
• Delegated daily tasks to team members to optimize group productivity
• Developed company budgets and reported total profits and losses annually
• Responsible for Hiring & Training the Telesales Executive
• Responsible for Budgeting and P&L management
• Introduced new products or services, increased marketing activities to drive sales
• Responsible for employee engagement initiatives

• Insure
• Managing Team of 32 Sales Executive Representatives
• Mentored and guided employees to foster proper completion of assigned duties.
• Responsible for driving, Number of sale, Number dials & AHT
• Coached team members Sales techniques,
• Providing feedback And encouragement toward reaching performance goals
• Facilitated training for associates through daily coaching and Regular performance appraisals
• Interviewed and selected potential new team members from list of candidates recommended by recruitment team
• Created and distributed monthly, quarterly and annual reports to management regarding, performance
• Offered training and support to keep team members motivated and working toward objectives
• Delegated daily tasks to team members to optimize group productivity
• Completed daily quality assurance duties to provide feedback for improvements.

(Customer Care)

• Responsible for overseeing day-to-day operations of team
• Maintained customer satisfaction with forward- thinking
• Strategies - focused on addressing customer needs and Resolving concerns
• Responsible for Maintaining AHT, Quality, and CSAT
• Trained and mentored new team members to promote productivity, accuracy, and friendly customer service
• Drove customer escalations to resolution by engaging directly with clients
• Mentored junior team members and managed employee relationships
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Responsible for of all the Out-Bound & Inbound activity
• Allocation for Pan India, Cancellation penalty, capping according to Booking flow, maintain booking (Awarded by city Head)
• Identified customer needs by asking questions and advising on best solutions
• Attend partner query regarding payment and statement related
• Attending escalation call and provide the resolution
• Worked on Alert and sanitization

• Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
• Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
• Managed all cab services.
• Providing cab according to staff timing. Maintain basic hygiene, Fully dressed, well maintained cab driver, report on time at pickup location.
• Clients - RBS, Bank of America,Havit, Aegis,IGT etc.

• Worked varied hours to meet seasonal and business needs.
• Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Responsible for of all the Out-Bound & Inbound activity. Maintain Cash flow, Number of booking, itinerary.