Vikram Bhirud
Service Delivery Manager
Pune
Summary
Dynamic and results-driven Cybersecurity and Service Delivery Leader with 18+ years of experience managing large-scale digital infrastructure, vulnerability management programs, and security operations across APAC, EMEA, and NA regions. Proven expertise in leading cross-functional global teams, ensuring SLA adherence, and delivering secure, compliant, and high-availability services for Fortune 500 clients. Adept at translating complex cybersecurity needs into actionable solutions, integrating DevOps automation for operational efficiency, and leading enterprise-scale security transformations.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Program Manager – Vulnerability Management
Wipro Technologies
01.2021 - Current
- Company Overview: Client: HSBC Global
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Leading end-to-end delivery of cybersecurity programs across regions
- Implemented DevOps-based automation reducing manual patching efforts
- Standardized roles and SOPs for Digital Infrastructure team
- Developed dashboard-based reporting using JIRA, Confluence
- Ensured compliance with Agile practices across projects
- Client: HSBC Global
Delivery Manager – DSi Demise Project
Wipro Technologies
01.2020 - 01.2021
- Company Overview: Client: HSBC Global
- Executed inventory analysis of 160+ services across 9 global markets
- Managed runbook sign-offs, CR creation, stakeholder coordination
- Led service retirement for legacy applications in production & non-production
- Client: HSBC Global
Lead Consultant
Wipro Technologies
07.2018 - 12.2019
- Company Overview: Client: S&P Global
- Led 12-member team in managing network security operations
- Handled 1100+ firewall/proxy changes quarterly, ensured 100% SLA compliance
- Actively participated in CAB/TAB meetings, major incident management
- Client: S&P Global
Director - Technology
Acctel Systems Pvt Ltd
04.2011 - 06.2018
- Scaled startup into profitable SI firm; led a team of 15 across Pune/Mumbai
- Executed core banking infra & security projects (150+ firewalls)
- Delivered government IT solutions across multiple districts
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Associate Consultant
Wipro Technologies
05.2010 - 03.2011
- Company Overview: Client: BestBuy (SOC)
- Conducted vulnerability assessments, firewall audits, ArcSight operations
- Worked on Qualys, Tripwire, and other threat detection tools
- Client: BestBuy (SOC)
Security Consultant
Cable & Wireless (now Vodafone)
08.2007 - 05.2010
- Managed global firewalls (Checkpoint, Cisco, NetScreen)
- Delivered DDoS services using Cisco Guards, ArcSight correlation
- Performed penetration testing, incident response, managed SOC
Technical Support Engineer
SonicWALL
03.2007 - 08.2007
- Provided L2 support for email/web/firewall security solutions
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
Presales Consultant
Alphanso Netsecure Pvt Ltd
07.2005 - 02.2007
- Led POCs, security solution demos, and technical RFP responses
Education
Bachelor of Engineering - Electronics & Telecommunication
MIT
04.2001 - 04.2005
Skills
Cybersecurity Program Management
Vulnerability & Threat Management
Service Delivery & Stakeholder Engagement
Agile & DevOps Practices
Governance, Risk & Compliance (GRC)
Cross-functional Team Leadership (APAC/EMEA/NA)
ITIL Framework:Incident & Change Management (ITIL)
ITSM Tools:ServiceNOW, CA Service Desk,Remedy
Certification
Cisco Certified Security Professional (CCSP)
Passport
Available on request
References
Available on request
Personal Information
Date of Birth: 12/10/82
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Technical Expertise
Checkpoint, Cisco ASA, Fortinet, SonicWALL, Cisco VPN, IPSec, AnyConnect, Aruba WLAN, Clearpass NAC, BYOD Solutions, TrendMicro, Symantec, Aladdin eSafe, ArcSight, HP OpenView
Timeline
Program Manager – Vulnerability Management
Wipro Technologies
01.2021 - Current
Delivery Manager – DSi Demise Project
Wipro Technologies
01.2020 - 01.2021
Lead Consultant
Wipro Technologies
07.2018 - 12.2019
Director - Technology
Acctel Systems Pvt Ltd
04.2011 - 06.2018
Associate Consultant
Wipro Technologies
05.2010 - 03.2011
Security Consultant
Cable & Wireless (now Vodafone)
08.2007 - 05.2010
Technical Support Engineer
SonicWALL
03.2007 - 08.2007
Presales Consultant
Alphanso Netsecure Pvt Ltd
07.2005 - 02.2007
Bachelor of Engineering - Electronics & Telecommunication
MIT
04.2001 - 04.2005