Vikram Chandra Das
Healthcare Operations Specialist
Noida
Summary
Highly skilled and results-driven Healthcare Operations Manager with over 3 years of experience in managing and optimizing operations for a chain of homeopathy clinics and pharmacies. Demonstrated expertise in healthcare licensing, regulatory compliance, and quality assurance. Proven ability to lead cross-functional teams, manage budgets, and enhance operational efficiency while maintaining a strong focus on patient care and satisfaction. Adept at overseeing new clinic openings, coordinating facility maintenance, and implementing strategic initiatives to drive growth and improve service delivery. Committed to upholding the highest standards of healthcare management and fostering a collaborative and high-performance work environment.
Overview
6
6
years of professional experience
Work History
Operations Executive
Homoeo Amigo
12.2021 - Current
- Oversee daily operations of 11 homeopathy clinics and pharmacies, ensuring smooth workflow and high-quality patient care.
- Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and compliance with healthcare regulations.
- Manage budgets, financial reports, and resource allocation to optimize cost-efficiency without compromising patient care quality.
- Collaborate with medical staff and pharmacists to ensure best practices in patient treatment and medication management.
- Conduct regular audits and performance evaluations to identify areas for improvement and implement corrective actions.
- Implement patient feedback mechanisms and address concerns to improve patient satisfaction and service quality.
- Coordinate with suppliers and vendors to maintain adequate inventory levels and ensure timely procurement of medical supplies and medications.
- Ensure compliance with all local, state, and federal healthcare regulations and standards.
- Healthcare License Expertise: Oversee licensing and credentialing processes for healthcare providers, ensuring all practitioners maintain up-to-date certifications and licenses in accordance with state and federal requirements.
- Project Management: Successfully managed the opening of 5 new clinics, overseeing site selection, facility setup, and regulatory compliance.
- Maintenance Projects: Supervise regular maintenance and facility upgrades to ensure a safe and welcoming environment for patients and staff.
Denatal Assistant
Clove Dental
05.2018 - 11.2021
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared patient x-rays and images for dentist review.
- Scheduled and confirmed patient appointments.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
B.Com - Accounting And Business Management
Maharaja Agrasen Himalayan Garhwal Universuty
Uttarakhand 04.2001 -
Senior Secondary Class - Science Education, India
Haryana Board of Open Schooling
Haryana 04.2001 -
Secondary Class - All
Haryana Board of Open Schooling
Hisar 04.2001 -
Skills
- Healthcare Operations Management
- Budgeting and Financial Management
- Regulatory Compliance and Licensing
- Quality Assurance and Improvement
- Team Leadership and Development
- Patient Relations and Satisfaction
- Inventory and Supply Chain Management
- Strategic Planning and Implementation
- New Clinic Opening and Project Management
- Facility Maintenance and Compliance
- Data Analysis and Reporting
- Excellent Communication and Interpersonal Skills
- Training of new employees for CRM and SOP
Timeline
Operations Executive
Homoeo Amigo
12.2021 - Current
Denatal Assistant
Clove Dental
05.2018 - 11.2021
B.Com - Accounting And Business Management
Maharaja Agrasen Himalayan Garhwal Universuty
04.2001 -
Senior Secondary Class - Science Education, India
Haryana Board of Open Schooling
04.2001 -
Secondary Class - All
Haryana Board of Open Schooling
04.2001 -
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