Summary
Overview
Work History
Education
Skills
Timeline
References
Hobbies and Interests
Additional Information
Swimming and Hiking
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Vikram Chopra

Wollert

Summary

Dedicated IT Support Specialist with over 5 years of hands-on experience providing high-quality technical assistance both onsite and via phone. Skilled in troubleshooting hardware, software, and network issues, while delivering exceptional customer service with a friendly and solution-focused approach. Known for strong interpersonal skills, clear communication, and the ability to explain complex technical concepts in user-friendly language. Experienced in both the technical and soft skill aspects of support, ensuring client satisfaction and minimal downtime. Currently seeking new opportunities. Professional references available from all previous employers.

Overview

9
9
years of professional experience

Work History

Infrastructure Support Analyst

Invesco
08.2023 - 07.2025
  • Managed all local IT support for business partners.
  • Resolved technical issues and ensured smooth IT operations.
  • Collaborated with various teams to enhance customer experience.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses for IT assets procurement.
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Negotiated favorable contract terms with vendors, resulting in cost savings and improved service levels.

Service Desk Analyst

Westpac
07.2020 - 06.2023
  • Managed customer inquiries and provided solutions via phone calls.
  • Delivered exceptional customer service and support.
  • Troubleshot technical issues related to software and hardware.
  • Provided Level 1 and Level 2 support for business systems and legacy email.
  • Maintained user accounts including password resets and account removals.
  • Collaborated with senior network engineers to ensure optimal network performance.
  • Documented and escalated issues as necessary to ensure timely resolution.

Inventory Coordinator (Relocated From India)

EBOS GROUP
03.2019 - 10.2020


  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.

Tech Support Associate

Dell EMC
05.2016 - 01.2019
  • Offered remote support for cloud-based and web-based clients via phone, email, and chat.
  • Recorded and maintained relevant notes for each client and work order.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Authored technical requirement documentation to suit business goals and technological limits.

Education

Bachelor of Science - Information Technology

TAFE Institute
Sydney
05-2016

Diploma - Information And Communication Technology

TAFE
TAFE
07-2014

Skills

  • Office 365 Admin
  • Problem Solving
  • Customer Service
  • Windows Server 2016
  • Service Now
  • MS Intune
  • Active Directory
  • PowerShell
  • Power Automate
  • Power BI
  • Inventory Management
  • Project Work
  • Documentation and reporting
  • Leading team meetings
  • Teamwork and collaboration

Timeline

Infrastructure Support Analyst

Invesco
08.2023 - 07.2025

Service Desk Analyst

Westpac
07.2020 - 06.2023

Inventory Coordinator (Relocated From India)

EBOS GROUP
03.2019 - 10.2020

Tech Support Associate

Dell EMC
05.2016 - 01.2019

Bachelor of Science - Information Technology

TAFE Institute

Diploma - Information And Communication Technology

TAFE

References

Available upon request.

Hobbies and Interests

  • Literature, Environmental conservation, Art, Yoga, Skiing, Travel
  • Tennis, Swimming

Additional Information

  • Holds a full driving license
  • Work With Children
  • National Police Check Clearance

Swimming and Hiking

Swimming and Hiking

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Vikram Chopra