VIKRAM DHANJAL
Bangalore
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
9
9
years of professional experience
Work History
Senior Associate
Capgemini (Office Depot) & (Warner Bros)
Bangalore
10.2019 - 01.2021
- Working in an Accounts Receivable, Cash applications process for an American Office Supply company Office Depot.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Established relationships with key stakeholders across the organization.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Encouraged and improved cross-department internal communication.
Transaction Processing Specialist
Accenture (Pitney Bowes)
Bangalore
02.2018 - 03.2019
- Worked as a Subject Matter Expert in a Collections Team where we assisted Clients with outstanding Invoices on their Account.
- Reviewed transaction data to identify discrepancies and errors.
- Researched complex transactions to ensure proper processing.
- Assisted customers in resolving billing issues related to their transactions.
- Provided customer service regarding inquiries about accounts, payments, and transactions.
- Performed daily reconciliation of accounts receivable balances.
- Collaborated with other departments to resolve any payment-related issues quickly and effectively.
Transaction Processing Associate
Concentrix (Lloyds Bank) & (Westpac banking corporation)
Bangalore
05.2016 - 12.2017
- Worked in the Collections Department where we assisted customers with their Bank accounts, Loans Credit Cards.
- Reviewed and analyzed customer accounts to ensure accuracy of transactions.
- Researched discrepancies on account activity by contacting customers or other departments.
- Maintained accurate records of all transactions processed.
- Assisted with training new staff members on transaction processing procedures.
- Provided customer service support for inquiries regarding transactions, fees.
- Responded promptly to customer inquiries about their accounts or services provided.
- Adhered to regulatory and company security and audit procedures.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
HR Associate
JPMORGAN CHASE & CO. (HRSD)
Bangalore
10.2011 - 02.2013
- Maintained employee records in accordance with applicable legal requirements.
- Provided advice and guidance on personnel matters to managers and supervisors.
- Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
- Performed background checks on potential candidates prior to extending offers of employment.
- Researched best practices in human resource management and recommended changes where necessary.
- Ensured compliance with all relevant laws and regulations pertaining to labor standards.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Conducted employment verification and background investigation to facilitate hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Associate
Deutsche Bank (HRS)
05.2013 - 03.15
- Involved in creation of employee ids for building access, updating of employees personal information and salary, to ensure smooth onboarding of an employee post document submission.
- Provided customer service support for inquiries, complaints, and returns.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
Education
PUC 12th std -
Baldwin Methodist College
01.2008
SSLC 10th std -
Stracey Memorial High School
01.2006
B.Com -
Baldwin Methodist College
Skills
- Training and mentoring
- Finance
- Account Reconciliation
- Financial Management
- Preparing reports
- MS Office
Positions Of Responsibility
- Member of student council, Baldwin Methodist College, Bangalore
- Games captain 06-07, Stracey Memorial High School, Bangalore
Personal Information
- Date of Birth: 06/11/1989
- Gender: Male
- Nationality: Indian
Languages
- English
- Hindi
Hobbies and Interests
- Sports (Football, Hockey and Cricket)
- Movies
- Music
Languages
English
First Language
French
Elementary
A2
Timeline
Senior Associate
Capgemini (Office Depot) & (Warner Bros)
10.2019 - 01.2021
Transaction Processing Specialist
Accenture (Pitney Bowes)
02.2018 - 03.2019
Transaction Processing Associate
Concentrix (Lloyds Bank) & (Westpac banking corporation)
05.2016 - 12.2017
Associate
Deutsche Bank (HRS)
05.2013 - 03.15
HR Associate
JPMORGAN CHASE & CO. (HRSD)
10.2011 - 02.2013
PUC 12th std -
Baldwin Methodist College
SSLC 10th std -
Stracey Memorial High School
B.Com -
Baldwin Methodist College