Vikram G
Operations & Transformation Leader
Bengaluru
Summary
Senior operations leader with 20+ years of experience across operations, governance, customer success, education, digital platforms, BPO, and enterprise services. Proven track record of scaling operations, leading multi-location teams, driving process excellence, and supporting boards and founders as a trusted COO.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Operations
Sri Sri Academy
06.2025 - Current
- Oversee end-to-end institutional operations including administration, HR, compliance, finance coordination, stakeholder engagement, SOPs, and execution governance.
Head – Franchise Operations
Sri Sri Ravi Shankar Vidya Mandir Trust
06.2023 - 12.2024
- Led franchise governance, compliance, audits, onboarding, and performance reviews for multiple partner institutions.
Manager – Operations & Customer Success
Ripples Learning
06.2022 - 06.2023
- Led service delivery, training frameworks, customer satisfaction initiatives, and operational optimization.
Head of Operations – Digital & eCommerce
Sri Sri Publications Trust
07.2019 - 06.2022
- Managed digital platforms, mobile apps, SLAs, cross-functional teams, vendors, and customer experience.
Head of Operations
The Art of Living Digital Pvt. Ltd.
03.2018 - 07.2019
- Led organizational restructuring, BPO operations, and KPI-driven performance management.
Client Partner
Vyakti Vikas Kendra India (VVKI)
11.2015 - 03.2018
- Managed multiple client projects, stakeholder relationships, and delivery governance.
Teacher
Ninchana Public School
05.2014 - 10.2015
- Handled English and Social Science classes for secondary students.
Administrator
Sri Narayan Guru Trust
03.2011 - 03.2013
- Oversaw school administration, academics, and staff coordination.
Regional Head
Institute of Language Management Pvt. Ltd.
03.2009 - 03.2011
- Managed academic programs and administration across multiple schools.
Assistant Operations Manager
Accenture
12.2006 - 02.2009
- Ensured SLA adherence, KPI reporting, and operational performance.
Specialist
Accenture
05.2004 - 12.2006
- Provided agent support, quality monitoring, and process improvement.
Senior Technical Support Representative
AOL
07.2003 - 05.2004
- Handled inbound technical support for U.S. customers.
Education
Master of Arts - English Language & Literature
Karnataka State Open University
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Cross-functional coordination
Team leadership
Problem-solving abilities
Decision-making
Operations management
Multitasking Abilities
Administrative management
Certification
Teaching Knowledge Test (TKT) – Cambridge University Press & Assessment
RECOGNITION
Best Client Partner – The Art of Living
Timeline
Head of Operations
Sri Sri Academy
06.2025 - Current
Head – Franchise Operations
Sri Sri Ravi Shankar Vidya Mandir Trust
06.2023 - 12.2024
Manager – Operations & Customer Success
Ripples Learning
06.2022 - 06.2023
Head of Operations – Digital & eCommerce
Sri Sri Publications Trust
07.2019 - 06.2022
Head of Operations
The Art of Living Digital Pvt. Ltd.
03.2018 - 07.2019
Client Partner
Vyakti Vikas Kendra India (VVKI)
11.2015 - 03.2018
Teacher
Ninchana Public School
05.2014 - 10.2015
Administrator
Sri Narayan Guru Trust
03.2011 - 03.2013
Regional Head
Institute of Language Management Pvt. Ltd.
03.2009 - 03.2011
Assistant Operations Manager
Accenture
12.2006 - 02.2009
Specialist
Accenture
05.2004 - 12.2006
Senior Technical Support Representative
AOL
07.2003 - 05.2004
Master of Arts - English Language & Literature
Karnataka State Open University