Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vikram Gopal

Vikram Gopal

VmWware & Windows Server And Client
Bangalore

Summary

CAREER OBJECTIVES: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Total Relevant Years/Months of Experience (IT): 16 years in IT

Overview

16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

System Engineer/System Admin & Lead for L1 Team

Nokia Solutions and Networks Ptv Ltd
Bengaluru
12.2014 - 12.2022
  • Experience in Remote desktop, VMware virtualization ESXI 6.0/6.5 with vSphere, Windows and Windows Servers, Technical support and troubleshooting are involved with many client windows O/S Platforms, Other Applications, networking, Maintaining McAfee Antivirus, User management and Active Directory
  • Technical Skills on current role
  • Provides Knowledge and/or skills if a Wintel domain critical to the management, development and/or completion of the project as a Subject Matter Export (SME)
  • Installation and Configuration of Windows Servers 2008 /2012 /2016 Server Operating System for both Physical and Virtual environment
  • Implementation and managing vSpher, HA, DRS, Templates, Cloning, VM Builds / Reclaims, Migrations, Health check, P2V and VM tools
  • Skilled in system setup and optimization of Configured Active Directory, ADC, Child Domain, Group Policy, DNS, DHCP, RAID technology, Anti-Virus, Backup, Print and File Server, NTFS Permission and Delegation Control
  • Hands on experience in PowerShell, Patch Management and Windows Clusters
  • Implementing and managing based on the Client requirements in the Incident, Change, Capacity Planning and Problem Management using Service Now and Remedy Ticketing Tool
  • Providing on call support for infrastructure related issues
  • Managing a key role in Tech Recruitment Panel, PMO Group for Wintel Tower and SME for other internal projects
  • Monthly Roaster Creation, Managing Teams, Handling Escalation Calls and attending the Client Meetings and Coordinate with different Projects
  • Planned and migrated from ESX 2.5.1 servers to ESX 3.0 in Pulix's lab environment
  • Setup separate ESX 3.0 environment to facilitate the migration from ESX 2.5.1
  • Implemented VMWare's management software Virtual Center 2.0 to manage the new environment
  • Assisted with Automated Deployment Services implementation to facilitate deployment of new VM machines
  • Created VM templates for use on the Supply Chain test network, to deploy new VM machines
  • Troubleshot and resolved LAN/WAN connectivity issues
  • Created backup and recovery plans
  • Diagnosed and resolved all network related issues
  • Configured end user devices such as laptops/desktops, printers, and shared office equipment
  • Leading a team of 28 lab technicians responsible for installing hardware's troubleshooting telecom hardware's and server, network connectivity, system recovery and new technology installs for entire Asset Lifecycle of 2000+ PCs and laptops and telecom equipment's like BTS, msBSC, BSC's across and Remote Sites throughout the Location
  • System Administrator responsible for maintaining/managing the highly available in Virtualized based Windows Environment across the company and its customers
  • Facilities and monitoring etc
  • And uses all forms of communication to ensure effective and timely response
  • Assigning the Jira tickets to technicians and following up closure
  • Daily ticket tracking and providing the ticket data and creating dashboard graph
  • Assists in coordinating technical staff support (internal and external) for escalated
  • Problems
  • Work towards resolving all issues in a timely manner
  • Ensuring new ways of working with the technical community are established, implemented, and embedded, including key links to R&D and Regulatory
  • Proactively monitor 24 x 7 x 365 email and Jira services
  • Facilitate preparation and distribution of end user technologies, including computers
  • And telecommunication equipment's
  • Ensures effective communication to internal customers
  • Manage systems and application service requests towards resolution
  • Manage customer expectations through the resolution of support services and requests
  • Ensuring high quality communication, providing 1stlevel technical support to internal customers
  • Assists in logging, documenting, and communicating problems and resolutions
  • Assists in
  • Creating and implementing problem incident response procedures
  • Assists with proactively identifying problem areas with trending activities and reports
  • May engage in training activities with new hires when working in conjunction with a lab
  • Support system
  • To accomplish the tasks as per the SLA
  • Developed and implemented policies and procedures for daily activities,
  • Interdepartmental activities, and asset management system
  • Daily communications of services provided, including client follow-up with service
  • Surveys on feedback to improve on-boarding process
  • Provided remote support to field techs and clients
  • Installation, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software
  • Keep in constant contact with vendors, to resolve problems as quickly and efficiently as possible
  • Provide computer system support for both staff and customers
  • Run regular checks, tests, and tracking procedures to prevent or identify problems
  • Instructed employees how to prolong functionality by proper use of time and resource
  • Performed routine maintenance, such as of user accounts
  • Taking proactive measures to install upgrades to prevent malfunctioning

System Engineer

Cerner Healthcare Solutions Private Limited
11.2009 - 07.2013
  • Remote Desktop Support –
  • Windows XP/2000/Vista/Win 7, PC, Other Cerner Applications, and 3rd party Applications product, Maintaining McAfee Antivirus Client, Managing multiple user/computer/contact accounts on an Active Directory domain, To provide 24/7 Remote support for Cerner users and Cerner clients globally, involving inbound/outbound requests and resolve customers problems via telephone, E-mail, Remote, IM, Navigator and Remedy (System support Group customer Relationship Management support for incident tracking and to log helpdesk tickets and track it till closure
  • Installation, configuration, and support for the Microsoft Office
  • Installation, configuration, and support for mail client Microsoft Outlook for laptop, Desktops, and company provided mobile phones
  • Working on server down tickets, interacting with different team for collecting the required information to bring up the services by ensuring minimum downtown
  • Troubling shooting Windows XP, Windows Vista, Windows7, cloud desktops
  • RDP
  • Administration and Troubleshooting of Active Directory Services client related issues
  • Configuration, troubleshooting, on Printer for clients and File share
  • Maintaining McAfee Antivirus client on user systems
  • Managing multiple user/computer/contact accounts on an Active Directory domain
  • Securing resources with shared folder NTFS permissions managing multiple user/computer/contact accounts on Active Directory domain
  • To accomplish the tasks as per the SLA.

System Administrator

AUM PLAZA Pvt Ltd
Bangalore
06.2009 - 10.2009
  • Area of Support : Laptop, Desktop, Windows 98, XP, 2000, Vista and Servers, PC Products and Networking
  • Installing Configuring and Troubleshooting of Windows 98,2000, XP, Vista, servers
  • Administration and Troubleshooting of Active Directory Services client, DNS, DHCP related issues
  • Configuration, Troubleshooting, on MS-Windows 2000 / 2003 Print and File Servers
  • Maintaining TrendMicro Antivirus Server
  • Managing multiple user/computer/contact accounts on an Active Directory domain
  • Securing resources with shared folder NTFS permissions
  • Trouble PCs & Laptops (HP, COMPAQ, Toshiba, Dell, Acer), Assembling and Dissembling of all models of Desktop machines
  • Installation and troubleshooting of operating systems Windows 98/2000/XP
  • And Service pack updates needed software installation
  • Performing Windows2000/XP and Antivirus online updates
  • Configuring and Monitoring Norton Antivirus console
  • Maintenance of LAN
  • Ghosting, Updating of Drivers, and other computer peripheral devices including Software Installation, and preventive maintenance
  • Troubleshooting, configuring & supporting TCP/IP networks
  • Troubleshooting, configuring & supporting Hardware device
  • Configuring and troubleshooting MS outlook 2000 & 2003
  • Configuring and troubleshooting printers
  • Installing and configuring the software packages MS office 2000/XP/2003

System Engineer

Sobha Renaissance Information Technology Pvt Ltd
Bangalore
11.2005 - 06.2009
  • Area of Support : Laptop, Desktop, Windows XP/2000/Vista and Servers, PC Products & Networking
  • Sobha Renaissance is a global IT consulting & systems integration company and part of the 29-year-old US $ 210 million Sobha Group with a subsidiary, Renaissance Information Technology, in Chicago, USA
  • An SEI-CMM & P-CMM Level 5, SSE-CMM Level 5, BS 7799 and ISO 9001:2000 Company
  • JOB PROFILE:
  • To provide 24/7 technical support for SRIT users globally, involving inbound requests and resolve customers problems via telephone, E-mail and SSGCRM (System support Group customer Relationship Management support for incident tracking and to log helpdesk tickets and track it till closure
  • Configuration, Troubleshooting, on MS-Windows 2000 / 2003 Print and File Servers
  • Installing, configuring, and updating security patches of systems and network with windows 2000 and 2003 Server
  • Managing multiple user/computer/contact accounts on an Active Directory domain
  • Troubleshooting, on MS-windows 2000 / 2003 Print and File Servers
  • Securing resources with shared folder NTFS permissions
  • Issues involving print queue creation, reinstalling, and upgrading the print drivers
  • Involved in Storage change process like Rebooting and replacement of Controllers as per the steps
  • Creation and maintenance of FTP sites for organization
  • Troubleshooting and Supporting DNS, DHCP related issues
  • (Scope Full, Name resolution etc.)
  • Working on server down tickets, interacting with different team for collecting the required information to bring up the services by ensuring minimum downtown
  • User deactivation/reactivation and web page
  • Troubleshooting, configuring & supporting networks
  • Updating hotfixes on servers
  • Configuring, Monitoring and online updating Symantec Norton Antivirus console
  • Co-ordination with hardware teams for hardware upgradation on servers
  • Managing multiple user/computer/contact accounts on Active Directory domain
  • To accomplish the tasks as per the SLA

Hardware and Network Service Engineer

Unique Computers Pvt Ltd
Bangalore
10.2004 - 03.2005
  • Area of Support : Windows, is the India’s leading hardware and networking Service provider Company
  • Have clients like HP, IBM and WIPRO etc
  • The company mainly Providing IT Operations Support, including installing, maintaining and configuring PC’s, LAN servers and Operating systems and value added service nodes to provide a range of basic and value added services
  • JOB PROFILE:
  • Assembling and Dissembling of all models of Desktop machines
  • Installation and troubleshooting of operating systems Windows 98/2000/XP
  • And Service pack updates needed software installation
  • Performing Windows2000/XP
  • Configuring and Monitoring Symantec Norton Antivirus console
  • Ghosting, Updating of BIOS and Drivers, and other computer peripheral devices including Software Installation, and preventive maintenance
  • Configuring and troubleshooting printers
  • Troubleshooting, configuring & supporting Hardware device
  • Installing and configuring the software packages MS office 2000/XP/2003
  • Configuring and troubleshooting MS office 2000 and 2003.

Education

MBA -

B.Com (Bachelor of Commerce) - B.Com - Accounting

Chhattisgarh University
Chhattisgarh
07.2002 - 01.2005

Skills

Ticket management Tool: Jira, CRM, Remedy and Navigator

undefined

Certification

 MCSA (Microsoft Certified System Administrator)

Timeline

System Engineer/System Admin & Lead for L1 Team

Nokia Solutions and Networks Ptv Ltd
12.2014 - 12.2022

 MCSA (Microsoft Certified System Administrator)

06-2014

System Engineer

Cerner Healthcare Solutions Private Limited
11.2009 - 07.2013

System Administrator

AUM PLAZA Pvt Ltd
06.2009 - 10.2009

System Engineer

Sobha Renaissance Information Technology Pvt Ltd
11.2005 - 06.2009

Hardware and Network Service Engineer

Unique Computers Pvt Ltd
10.2004 - 03.2005

B.Com (Bachelor of Commerce) - B.Com - Accounting

Chhattisgarh University
07.2002 - 01.2005

MBA -

 Project Management from SISI Rajajinagar Industrial Town Bangalore

Similar Profiles

  • Anjana C Kulkarni

    Anjana C KulkarniAnjana C Kulkarni

    Test Engineer at Nokia Networks And SolutionsTest Engineer at Nokia Networks And Solutions

    View Profile
  • Sai Haripriya Mannem

    Sai Haripriya MannemSai Haripriya Mannem

    Intern at Nokia Networks and solutionsIntern at Nokia Networks and solutions

    View Profile
  • Karthik Patri

    Karthik PatriKarthik Patri

    SW Engineer at Nokia Solutions and NetworksSW Engineer at Nokia Solutions and Networks

    View Profile
Vikram GopalVmWware & Windows Server And Client