VIKRAM JAIN
Karnal,HR
Summary
Dynamic and personable professional with over 5 years of experience in the hospitality industry, specializing in guest services, food preparation, and event management. Proven track record of delivering exceptional customer experiences, managing high-pressure environments, and leading diverse teams to success. Adept at coordinating operations, resolving issues, and maintaining high standards of quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Line Cook
Hilton Hotels Corporation
10.2023 - 09.2024
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Specialized in cooking pasta, managing fryer, grill, and oven operations.
- Prepared a variety of dishes, focusing on texture, flavor, and presentation.
Lead First Cook
Caesars Windsor
01.2023 - 09.2023
- Prepared and presented pizzas, salads, and appetizers at the Cold Station.
- Maintained quality and uniformity standards while instructing junior staff.
- Created innovative dishes, managed inventory, and ensured compliance with health and safety regulations.
- Demonstrated strong leadership qualities by effectively delegating tasks to maintain a smooth workflow in the kitchen.
Banquet Supervisor (Internship)
St. Clair College - Windsor Campus
05.2023 - 08.2023
- Assisted in coordinating banquet events to ensure a seamless guest experience.
- Supported food and beverage service, addressed guest needs, and maintained cleanliness.
- Collaborated with kitchen and event staff to ensure timely service and quickly resolve issues.
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
Front Desk Agent
Hotel Jagat Inn
01.2019 - 09.2022
- Managed reservations, check-ins, and check-outs efficiently.
- Resolved guest concerns and coordinated with various hotel departments to ensure smooth operations.
- Maintained accurate records and handled financial transactions.
- Provided concierge services to enhance guest experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Associate of Arts - Diploma in Hospitality - Hotel & Restaurant
St. Clair College of Applied Arts And Technology
Windsor, Ontario08-2024
Skills
- Communication
- Customer Service
- Problem-Solving
- Empathy & Patience
- Attention to Detail
- Time Management
- Multitasking
- Organization
- Cash Handling & Billing
- Computer Literacy
- Inventory Management
- Food Safety & Hygiene
Certification
WHIMIS
SMART SERVE
TRAINCAN
Timeline
Lead Line Cook
Hilton Hotels Corporation
10.2023 - 09.2024
Banquet Supervisor (Internship)
St. Clair College - Windsor Campus
05.2023 - 08.2023
Lead First Cook
Caesars Windsor
01.2023 - 09.2023
Front Desk Agent
Hotel Jagat Inn
01.2019 - 09.2022
Associate of Arts - Diploma in Hospitality - Hotel & Restaurant
St. Clair College of Applied Arts And Technology
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