Driven Manager with 14 years track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in buy and sale of foreign currency,branch operations,planning & implementing integrated marketing communications,client management and revenue generation.
Hi, I’m
VIKRAM JOSHI
Nadiad,Gujarat
Summary
Overview
15
years of professional experience
Work History
HDFC BANK LTD
Manager
12.2022 - Current
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
EBIXCASH World Money Ltd
Sr.Manager Sales
05.2017 - 12.2022
Job overview
- Quoting competitive Inbound/Outbound rates to FFMC, IA, AD II and Travel Agents and ensuring sufficient margins are kept and support the region in achieving the income numbers
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Generate and maximize revenues by developing wholesale bank notes business in the area/region through procurements from Banks/FFMC's and franchisees
- Ensure that the business in done in compliance with RBI regulations and internal policies and procedures.
BFC FOREX & FINANCIAL SERVICES PVT LTD
Assit.Manager
06.2015 - 05.2017
Job overview
- Monitoring and analysis of key data of allocated areas including sales figures, sales personnel, productivity ratios, and clients work status and receivables etc
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensure achievement of Turnover and Revenue target for the Branch
- Maintained friendly and professional client interactions at all times
ANAND MONEY CHANGERS PRIVATE LIMITED
Forex Manager
04.2011 - 05.2015
Job overview
- Handled general administration of the branch and accountable for monitoring the overall branch operations, including business development, customer service.
- Oversaw daily office operations for staff of 5 employees.
- Enhanced financial reporting accuracy with meticulous data entry and reconciliation tasks.
- Improved financial accuracy by conducting regular audits and reconciling retail accounts.
LIC BANCAASURANCE
Financial Service Executive
10.2009 - 03.2011
Job overview
- Planned and conceptualized various strategies to achieve business goals for sales and aim towards the growth in business volumes as well as profitability in order to achieve the set targets
- Prepared Customer's Database while regularly updating them regarding various plans and policies
- Ensured compliance of IRDA rules & regulations for selling of insurance products
- Spearheaded initiatives to improve internal communication between departments, enhancing overall operational effectiveness.
MAX NEW YORK LIFE INSURANCE
Territory Manager
09.2008 - 08.2009
Job overview
- Developed the team of agents to develop the Business Model and Key Business Prospects in the market
- Constantly pushing team members to give their best, framing strategies to overachieve targets.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
Education
SEMCOM (Sardar Patel UNI.)Vallabh Vidhyanagar
MBA from Management
05.2008
University Overview
GHPIBMVallabh Vidhyanagar
PGDMM from Marketing
05.2006
University Overview
BJVM (Sardar Patel UNI.)Vallabh Vidhyanagar
BBA from Marketing
04.2005
University Overview
Skills
- Financial analysis, Customer Relationship Management
- Strong problem-solving capabilities & Interpersonal skills
- Policy Implementation
- Negotiation
- Excellent work ethic Business Development
- Excellent communication skill
- Managing Operations and Efficiency
- Compliance RBI laws and regulations
- Excellent time management skill Analytical
Timeline
Manager
HDFC BANK LTD
12.2022 - Current
Sr.Manager Sales
EBIXCASH World Money Ltd
05.2017 - 12.2022
Assit.Manager
BFC FOREX & FINANCIAL SERVICES PVT LTD
06.2015 - 05.2017
Forex Manager
ANAND MONEY CHANGERS PRIVATE LIMITED
04.2011 - 05.2015
Financial Service Executive
LIC BANCAASURANCE
10.2009 - 03.2011
Territory Manager
MAX NEW YORK LIFE INSURANCE
09.2008 - 08.2009
SEMCOM (Sardar Patel UNI.)
MBA from Management
GHPIBM
PGDMM from Marketing
BJVM (Sardar Patel UNI.)
BBA from Marketing
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