VIKRAM K

I am Committed to Deliver quality, innovation, and customer satisfaction. I admire the brand's dedication to ethical practices and its beautiful, diverse collections. I am excited about the opportunity to contribute to a company that values excellence and to bring my skills in store management and customer service to your team.

• I managed high-value inventory by implementing strict tracking systems and conducting regular audits. This ensured accuracy and minimized discrepancies. I also trained my team on proper handling and security measures to protect valuable items.
• I use a combination of strategies to achieve sales targets, including setting clear goals, training staff on effective sales techniques, and creating attractive promotions. I also analyze sales data to identify trends and adjust our approach accordingly. Engaging with customers and understanding their needs is key to driving sales."

Key Achievements to Highlight

Sales Performance

· Consistently exceeded monthly and annual sales targets by 10%.

· Increased store revenue by 20% through effective sales strategies and customer engagement.

Customer Satisfaction

· Achieved a customer satisfaction rating of 9&10 NPS & GMB feedback and reviews.

· Developed and maintained long-term relationships with high-value clients.

Design and Craftsmanship

· Designed and created custom jewelry pieces that received positive client feedback.

Inventory Management

· Successfully managed inventory, reducing discrepancies by Monthly PSV with No Discrepancy.

· Implemented an efficient inventory tracking system that improved stock accuracy By Stock Count Tallying daily twice.

Team Leadership

· Led a team of 25 employees, improving overall store performance and morale.

· Trained and mentored new staff, resulting in a 10% increase in team productivity.

Marketing and Promotions

· Organized and executed successful promotional events that boosted sales by BTL Activities.

· Developed marketing campaigns that increased brand awareness and customer footfall.

Operational Efficiency

· Streamlined store operations, reducing operational costs Wherever necessary.

· Implemented new processes that improved store efficiency and customer service.

Awards and Recognitions

· Recognized for outstanding customer service and sales performance.

• Led team in achieving sales targets through effective coaching and performance management.
• Streamlined inventory processes, reducing discrepancies and enhancing stock accuracy.
• Developed training programs for staff, improving customer service and operational efficiency.
• Analyzed sales data to implement strategies that increased store profitability and customer satisfaction.
• Managed visual merchandising standards to align with brand guidelines, driving customer engagement.
• Fostered a positive work environment through team-building activities and conflict resolution initiatives.
• Oversaw compliance with health and safety regulations, ensuring a safe shopping experience for customers.
• Oversaw compliance with health and safety regulations, ensuring a safe shopping experience for customers.
• Collaborated with corporate on promotional events, enhancing brand visibility and driving foot traffic.
• Collaborated with corporate on promotional events, enhancing brand visibility and driving foot traffic.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Senior Manager Retail Operations
• Ensure & Review to Achieve Company KPI &KRI with Duty managers & SM . Facilitating VIPs & Ensuing their shopping experience is good.
• Submitting day to day Sales Report to the Management.
• Inventory management, shrinkage control. Ensure minimal pilferage and damage to material, co-ordination with logistics, supply chain team and re-ordering Achieve agreed monthly /quarterly/annually business, sales and profit target.
• Customer relationship management, service, keeping data/grievances and Problem handling.
• Responsible to meet or exceed Retail Sales KPIs, Comp Growth against planned Budgets of Company.
• To ensure proper execution of established policies, procedure, initiatives and directives regarding store operation,
• Visual merchandising, staff training and in-store marketing store activation. Responsible for a Company business Goals & achieve the Growth by Yo-YO Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios.
• Maintain the stability and reputation of the store by complying with legal requirements.
• To visit stores and to ensure NS productivity, Retail KPIs, VM, Re-order enforcement, etc.Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
• Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
• Contributed to leadership team for implementing company policies and procedures.
• Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.

• To ensure all stores comply Global VM standard and guideline.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Analyze sales figures and forecast future sales, Manage stock levels and make key decisions about stock control.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing
• training and development.
• Achieving sales targets/ABP & ensuring profitability of the store. Achieving budgeted numbers on conversions, Bill Size, Value per Customer
• Strive& Work towards store is operational with Profit. Making the P&L reports EBITDA.
• Maintain store staff job results by coaching, counseling and disciplining employees planning, monitoring and appraising job results.
• Ensure availability of merchandise and services by approving contracts maintaining inventories.

• Handling 5300+ SqFt Trading Area and 20-25 staffs in a shift. Train and motivate the staff to achieve the said target.
• Placing the Indents according to the Stock requirement on the floor.
• Receiving stocks from Warehouse and confirming the stocks through system.
• Setting up the promotional activities set by the Company. Handling categories like Liquor, Tobacco, Confectioneries, Perfumes & Cosmetics, Jewelry, Apparels and Electronics.

• Oversee daily Front Desk duties and activities
• Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen
• Assist with scheduling of Front Desk staff Troubleshoot all guest issues and problems Determine and process all guest compensation issue
• Assist with Direct, Wholesaler and Group Guest Check In and Check Out and ensure all
• Correct procedures are followed.
• Assist in making shuttle bookings and ensure all pertinent information is collected and shuttle
• Schedules and policies are adhered to
• Ensure high level of customer service is maintained at all times by all Front Desk staff
• Assist with cash, credit card and debit card payments when necessary
• Assist Front Desk Agents with daily shift audit and ensure all audits are correct.

• Led operational initiatives to optimize workflow efficiency and enhance team productivity.
• Developed and implemented training programs for staff, improving service quality and performance standards.
• Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
• Analyzed sales data to identify trends, driving strategic decision-making for promotional activities.