VIKRAM KADELA
Jodhpur
Summary
Mobile retail professional with experience in pre-owned device evaluation, customer support, and store operations. Manages purchase negotiations and ensures complete, accurate EMI documentation. Produces social media video and photo content using Instagram Reels, YouTube basics, Canva, and CapCut.
Overview
4
4
years of professional experience
Work History
Sales, Customer Service & Operations
Smart Buddy Communication
Gurugram
10.2022 - Current
- Handled customer enquiries, presented products, negotiated sales, processed billing, and provided after-sales support.
- Sell and purchase pre-owned smartphones; assess device condition, market value, ownership documents and purchase limits.
- Inspected phones for functional issues and verified key device details before purchase; prepared all necessary purchase documentation.
- Supported EMI documentation and customer onboarding by collecting and verifying necessary documents.
- Coordinated shop opening tasks to create an inviting atmosphere for customers and ensure readiness., daily operations, product handling, customer coordination and delivery support.
- Perform data transfer, device setup, software-related assistance and basic technical troubleshooting.
- Maintained customer relationships, gathered feedback and reviews, and promoted services through social media.
- Create and edit promotional content: smartphone video/photo shooting, video editing, photo editing, Instagram Reels and YouTube content.
- Manage social-media handles/pages and create advertisements and brand-promotion creatives using Canva and CapCut.
Education
Bachelor of Arts (B.A.) -
Indira Gandhi National Open University (IGNOU)
Jodhpur Regional Centre01-2026
Senior Secondary Examination (12th) -
Govt. Sr. Sec. School
Jodhpur, Rajasthan01-2021
Secondary Examination (10th) -
Govt. Sr. Sec. School
Jodhpur, Rajasthan01-2019
Skills
- Sales management
- Customer support
- Device assessment
- Negotiation skills
- Pricing strategy
- Loan documentation
- Advertisement management
- Content creation
- Content editing
- Social media management
- Canva and CapCut proficiency
- Brand promotion
- Software troubleshooting
- Data setup
- Retail management
- Advertisement management
Personal Information
Title: Sales Customer Service Retail Operations Digital Content
LANGUAGES
Hindi, English, Marwari, Punjabi, Rajasthani, Haryanvi
ADDITIONAL INFORMATION
- Passport available; comfortable with customer-facing responsibilities.
- Strong practical knowledge of smartphones and consumer electronics; also experienced in laptop sales.
- Open to opportunities in Sales, Customer Service, Retail Operations, Hospitality Support and Digital/Content roles.
Timeline
Sales, Customer Service & Operations
Smart Buddy Communication
10.2022 - Current
Bachelor of Arts (B.A.) -
Indira Gandhi National Open University (IGNOU)
Senior Secondary Examination (12th) -
Govt. Sr. Sec. School
Secondary Examination (10th) -
Govt. Sr. Sec. School