Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Details
Generic

Vikram Kantayapalem

Hyderabad

Summary

Over 20+ years of experience in IT Services with 14+ years of experience in Telcom Billing System providing end-to-end solutions in the area of Mainframe testing and SFDC. Worked in M1 account and taking care of SFDC Agent Console Release activities. Worked in TELSTRA account, involved in OPS activities and Handled Transition project successfully. Extensive experience on Mainframe and batch processing Test Strategy, Test Planning Estimation Models, Reviews, SLA validations, Defect tracking, reporting, Scrum Methodology. Hands on experience in VISION Wireless/Wireline, RIBS, LEC billing system in Telcom Industry. Proficient in executing SDLC of software products/Projects from inception, requirement specs, planning, designing, implementation, documentation and closure with cross-cultural teams. Strong Experience in Defect tracking process, notify the defects regularly to all stake holders and ensure to get the defects fixed on time. Excellence in testing applications by using Waterfall and Agile Methodologies. Proficient in defect Management and reporting -QC, CMIS, JIRA and qTest. Played a role of Scrum Master in daily stand-up calls, conducting Various sprint planning and retrospective meetings. Strong analytical, problem-solving and decision-making capabilities Good Teaming Skills and collaboration across teams Worked with major clients at customer location in Onsite as a Consultant, Onside Coordinator, Team Lead, Tech Lead, Service and Operational Lead

Overview

25
25
years of professional experience
1
1
Certification

Work History

Lead Consultant

Infosys Ltd
12.2018 - 02.2023
  • Client:M1 Singapore.
  • Responsibilities:
  • Business requirement Analysis and Impact Analysis.
  • Ensure that the requirements of the customer are understood by the developers and interfacing constantly with the customer to help the process
  • Ensure that the delivery of the required product is within timelines and agreed with the customer
  • Communicate with customers on requirements and project progress
  • Identify changes to the scope of work and track these through the formal change control mechanism
  • Creating generic graphs to follow modular coding approach
  • Responsible for creating prototypes and Low-level design for new requirement and analyzing the same
  • Lead the development team, providing technical support and Tracking/Review the project deliverables, Monitor and track defects.
  • Manage and monitor the team to deliver and ensure team’s effective utilization from time to time.
  • Agent Console Functionalities-Suspension, Reconnection, Termination (T6.T2),Sim Exchange, Winback,Agent installed discount,eSIM config and eSIM details , Marketing Offers., Plan Entitlement usage, Related tab, Order overview, Contract details,Promotions,Vouchers.
  • Environment: SFDC(Customer Experience ) SIT & UAT.
  • Client: Telstra Australia.
  • Responsibilities:
  • Handled Transition project from DD Phase to Steady state of the project.
  • Involved in OPS activities and followed up with CTS Management to get transition project completed on time.
  • Transition completed for both B2B, B2C teams, prepaid, O2A, GetHelp and Automation.
  • Ensures that all the relevant documentation is done and is updated.
  • Environment: SFDC

Technical Lead

Verizon Data Services India PVT Ltd
08.2005 - 12.2018
  • Responsibilities:
  • Ran Batch Processing V5 cycles every day and delivered bills to customers.
  • As part of cyclic jobs, data will be flown to down systems like Revenue system to generate AR reports.
  • Collaborating with Onshore and Offshore Team and get the Release project assessments, assignments, and Updating status. LOE in project Tracker and make sure to take projects based on our capacity.
  • Extensively worked on projects and co ordinated with all stake holders like Clients, E2E architect, developments teams and Testing folks to get this project completed on time for every phase.
  • Conducting design clarification calls by involving E2E architects and developments team whenever testing team needed clarifications on requirements. This activity not only helped in resolving the doubts of testers but also in completion of testing on-time.
  • Conducting defect review call every day and trace review call twice in a week with all stake holders.
  • Skills/Tools Used:Cobol,Ca7,ESP SCH,DB2, CMIS.JIRA.
  • Environment: Ab Initio, EME, UNIX, Teradata, TOAD, SQL
  • ASSISTANT, SM7, Service Now, MS Visio

SR Testing Engineer Tampa Florida UAS
05.2003 - 07.2005
  • Responsibilities:
  • Ran Batch Processing CMB Wireline Billing System cycles every day and delivered bills to customers.
  • Ran NOCV, USAGE Every day.
  • As part of cyclic jobs, data will be flown to down systems like Revenue system to generate AR reports.
  • Skills/Tools Used: Cobol,Ca7,ESP SCH,DB2, CMIS.JIRA.

Software Engineer

Amicus System INC
12.2001 - 04.2003

Software Engineer

INDIGO RDMS Research and Development
08.1998 - 11.2001

Education

MASTERS - MCA

Osmania University
Hyderabad, Telangana
06-1997

Graduation - B.SC Computer Science

Kakatiya University
Warangal, Telangana

Skills

  • PRIMARY SKILL CATEGORY: SFDC, Agent Console, Sales Console, MULE API, Mobile APP,ARIA Payment Manager ,COBOL,DB2,JIRA,CICS,CA7,ESP,FILEAID
  • SECONDARY SKILLS: GITLAB, CICD, DEVOPS
  • DOMAIN: Telcom
  • LINGUISTIC SKILLS: ENGLISH, HINDI

Certification

  • 1. Scrum Master.
  • 2. SAFe 4 Agilist certification.

Timeline

Lead Consultant

Infosys Ltd
12.2018 - 02.2023

Technical Lead

Verizon Data Services India PVT Ltd
08.2005 - 12.2018

SR Testing Engineer Tampa Florida UAS
05.2003 - 07.2005

Software Engineer

Amicus System INC
12.2001 - 04.2003

Software Engineer

INDIGO RDMS Research and Development
08.1998 - 11.2001

MASTERS - MCA

Osmania University

Graduation - B.SC Computer Science

Kakatiya University

Personal Details

  • Name: Vikram Kantayapalem
  • Email ID: Vkpalem@hotmail.com
  • Current Location: Hyderabad
  • Contact Number – Mobile: +91 7995004034

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