Vikram Kochhar

IT Engineer

Indus Valley Partners

Noida

01.2022 - 04.2024

Proficiently deliver hardware and software support encompassing software updates, antivirus management, configurations, software rebuilds, and efficient administration and client installations.
Provide round-the-clock IT helpdesk support, addressing issues remotely via tickets while ensuring timely resolution and delivering exemplary first-level support to end-users.
Assume accountability for overseeing the organization's routine IT operations, adhering to ITIL & ITSM standards, and effectively managing incident responses and service requests.
Demonstrate adeptness in Office 365 and Outlook configuration and troubleshooting, ensuring seamless operation of essential communication and productivity tools.
Apply foundational knowledge in AD, DHCP, DNS, and Windows patch management to maintain system integrity and security.
Utilize expertise in networking commands, including Gateway, LAN, WAN, BigF5-VPN, and Trellix Agents Endpoint Data Updates, to optimize network performance and security.
Leverage proficiency in SharePoint, OneDrive, and video conferencing platforms to facilitate collaboration and streamline communication within the organization.
Maintain accurate Asset Documentation and ensure compliance with regulatory requirements, contributing to effective asset management practices.
Provide comprehensive support for MAC basic configuration and troubleshooting, ensuring the seamless operation of Mac systems within the organization.
Effectively lead the Desktop Support team, fostering collaboration, optimizing workflows, and ensuring the timely resolution of technical issues to enhance overall productivity and user satisfaction.
Developed and maintained IT infrastructure for financial services applications.
Collaborated with cross-functional teams to troubleshoot software and hardware issues.
Implemented security protocols to protect sensitive client data and systems.
Provided technical support to end-users, resolving issues efficiently.
Conducted system upgrades to enhance performance and reliability of services.