Vikram Kochhar
IT Engineer
Noida,Noida
Summary
Having 2 year 3 months of Experience as an IT Engineer with a strong foundation in BCA. Demonstrated proficiency in leading desktop support Tasks and managing IT operations effectively. Skilled in hardware and software support, incident management, and implementing ITIL & ITSM practices. Adept at providing exceptional customer service and troubleshooting complex technical issues. Possesses working knowledge of Office 365, Outlook configuration, and basic networking principles. Proven ability to deliver results in high-pressure environments while maintaining a focus on quality and efficiency.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
IT Engineer
Indus Valley Partners
Noida
01.2022 - 04.2024
- Proficiently deliver hardware and software support encompassing software updates, antivirus management, configurations, software rebuilds, and efficient administration and client installations.
- Provide round-the-clock IT helpdesk support, addressing issues remotely via tickets while ensuring timely resolution and delivering exemplary first-level support to end-users.
- Assume accountability for overseeing the organization's routine IT operations, adhering to ITIL & ITSM standards, and effectively managing incident responses and service requests.
- Demonstrate adeptness in Office 365 and Outlook configuration and troubleshooting, ensuring seamless operation of essential communication and productivity tools.
- Apply foundational knowledge in AD, DHCP, DNS, and Windows patch management to maintain system integrity and security.
- Utilize expertise in networking commands, including Gateway, LAN, WAN, BigF5-VPN, and Trellix Agents Endpoint Data Updates, to optimize network performance and security.
- Leverage proficiency in SharePoint, OneDrive, and video conferencing platforms to facilitate collaboration and streamline communication within the organization.
- Maintain accurate Asset Documentation and ensure compliance with regulatory requirements, contributing to effective asset management practices.
- Provide comprehensive support for MAC basic configuration and troubleshooting, ensuring the seamless operation of Mac systems within the organization.
- Effectively lead the Desktop Support team, fostering collaboration, optimizing workflows, and ensuring the timely resolution of technical issues to enhance overall productivity and user satisfaction.
- Developed and maintained IT infrastructure for financial services applications.
- Collaborated with cross-functional teams to troubleshoot software and hardware issues.
- Implemented security protocols to protect sensitive client data and systems.
- Provided technical support to end-users, resolving issues efficiently.
- Conducted system upgrades to enhance performance and reliability of services.
Education
Bachelor of Computer Applications - Computer Application
Tagore PG College
Suratgarh , India 07.2011 - 07.2014
Skills
- Desktop Support
- Hardware support
- End-user support
- Desktop Administration
- Desktop Management
- Inventory Management
- Software Installation
- Windows Installation
- Office 365
- Outlook configuration
- AD
- DHCP
- DNS
- Windows patch management
- Basic Networking commands
- LAN
- WAN
- SharePoint
- OneDrive
- Video conferencing
- MAC basic configuration support
- Asset documentation
- BigF5-VPN Basic Configuration
Training
CCNA Trained
Activities
- Technology talks
- Environmental conservation
- Cycling
- Travel
Personal Information
Relocation: Open to relocate
Languages
English
Elementary
A2
Hindi
Advanced
C1
Timeline
IT Engineer
Indus Valley Partners
01.2022 - 04.2024
Bachelor of Computer Applications - Computer Application
Tagore PG College
07.2011 - 07.2014