Vikram Korav
Summary
Driven Cinema Manager with a proven track record at Operations Department, adept in health and safety compliance and excelling in relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations, achieving notable efficiency in staff training and inventory control. Demonstrated exceptional leadership in fostering team cohesion and optimizing facility maintenance for peak performance.
Overview
2
2
years of professional experience
Work History
Cinema Manager
Operations Department
04.2024 - Current
- Resolved escalated customer complaints diplomatically while maintaining a professional demeanor.
- Led recruitment efforts to attract top talent for various positions, ensuring a high-caliber workforce dedicated to delivering excellent service and experiences.
- Coordinated volunteer initiatives within the community as part of the theater''s social responsibility program.
- Created a positive work environment through effective communication and team-building activities that fostered employee engagement.
- Streamlined inventory management to reduce costs and maintain adequate stock levels for concession items.
- Ensured compliance with local regulations and industry standards by conducting regular safety audits and addressing any identified issues promptly.
- Analyzed sales data to optimize screening schedules based on audience preferences, maximizing attendance rates.
- Reduced overhead expenses by monitoring utility usage and implementing energy-saving measures throughout the facility.
- Improved staff performance with comprehensive training programs focused on customer service, sales techniques, and safety protocols.
- Established strong relationships with local businesses through cross-promotions, boosting community presence and visibility.
- Managed daily operations for a smooth cinema experience, ensuring timely screenings and optimal theater conditions.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Duty Manager
Operations Department
11.2022 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
PGDCA -
Maharishi University
Indore, India07.2019
BBA - Business Management
Rani Durgavati University
Jabalpur, India08.2016
Skills
- Health and safety compliance
- Scheduling Management
- Sales management
- Facility Maintenance
- Performance Analysis
- Relationship Building
- Staff training/development
- Inventory Control
- Decision-Making
- Customer Service Management
Timeline
Cinema Manager
Operations Department
04.2024 - Current
Duty Manager
Operations Department
11.2022 - 03.2024
PGDCA -
Maharishi University
BBA - Business Management
Rani Durgavati University