VIKRAM KUMAR
Hazaribagh, Jharkhand
Summary
Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages, and frameworks.
Overview
7
7
years of professional experience
Work History
Senior Software Engineer
Lexys Technologies
Hyderabad
04.2022 - Current
- Resolved complex issues related to software applications quickly and effectively.
- Helped junior developers with debugging code and technical support.
- Investigated production issues reported by users and provided timely resolutions.
- Performed unit testing on application components prior to release.
- Documented software development processes and procedures for future use.
- Collaborated with team members to ensure successful project completion within timeline constraints.
- Implemented new features into existing software solutions.
- Optimized databases to improve query performance.
- Mentored junior staff members in coding best practices and problem solving techniques.
- Integrated third-party APIs and services to enhance software functionality and interoperability.
- Optimized existing software systems for improved performance and scalability.
- Coordinated with quality assurance teams to ensure software met all testing criteria.
- Provided technical support and troubleshooting assistance for software users.
- Collaborated with cross-functional teams to gather and define requirements for new software features.
- Led small development teams, overseeing project progress and mentoring junior engineers.
- Coordinated system installations, testing, and code corrections.
Application Support Engineer
Teamone Technologies Private Limited
Mumbai
01.2021 - 04.2022
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Administered on-site support and application engineering for custom products with unique interfaces.
- Updated and maintained knowledge base information for documentation and future reference.
- Escalated complex issues by working with engineering team to resolve promptly.
Senier System Administrator
Precision Informatics Private Limited
Mumbai
12.2019 - 01.2021
System Administrator
Wipro Limited
Mumbai
11.2017 - 12.2019
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Implemented security measures such as firewalls, antivirus programs.
- Resolved complex technical problems within established service level agreements.
- Configured and maintained system hardware, software and network components.
- Provided guidance on best practices related to system administration procedures.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
Education
Software Product Engineering -
School of Accelerated Learning
Mumbai, Maharashtra01-2022
Bachelor of Science -
Mumbai University - IDOL
Mumbai, Maharashtra01-2021
Diploma in Computer Science And Engineering -
Govt. Polytechnic College
Adityapur, Jamshedpur, Jharkhand01-2017
Intermediate of Science -
Vivekananda Central School
Hazaribagh, Jharkhand01-2014
Matriculation - CBSE BOARD
Vivekananda Central School
Hazaribagh, Jharkhand01-2012
Skills
- Design and development
- Testing and deployment
- Software Applications
- Client Requirements
- Software Development
- Technical Support
- Software Development Lifecycle
- Amazon Web Services
- Programming Languages
- Database Design
- Testing and debugging
- Customer Support
- Team leadership abilities
- Performance Optimization
- NodeJS
- MS Office
- Version control
- Database Management
- RESTful APIs
- JavaScript expert
- Flexible and Adaptable
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Software Engineer
Lexys Technologies
04.2022 - Current
Application Support Engineer
Teamone Technologies Private Limited
01.2021 - 04.2022
Senier System Administrator
Precision Informatics Private Limited
12.2019 - 01.2021
System Administrator
Wipro Limited
11.2017 - 12.2019
Software Product Engineering -
School of Accelerated Learning
Bachelor of Science -
Mumbai University - IDOL
Diploma in Computer Science And Engineering -
Govt. Polytechnic College
Intermediate of Science -
Vivekananda Central School
Matriculation - CBSE BOARD
Vivekananda Central School
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