Vikram Kumar
Business, Project & Healthcare Executive
Delhi NCR
Summary
Results-oriented professional with over 4 years of experience driving operational efficiency, recruitment analytics, and project execution across healthcare and service domains. Demonstrated expertise in workforce planning, cross-functional coordination, quality compliance (NABH), and team leadership in high-impact environments. Proven track record of supporting C-level leadership with strategic reporting, vendor management, and manpower alignment. Adept at applying structured problem-solving approaches to optimize processes and enable data-driven decision-making. Known for collaborating with all departments including HR, Nursing, Admin, Front Office, Biomedical, Housekeeping, Finance, IT, Construction, Branding, Marketing, Pharmacy, F&B, Facility, Billing, and OPD to ensure smooth end-to-end project execution. Experienced in conducting competitive analysis, vendor evaluation, SOP creation, process mapping, and accounts-payable oversight. Currently seeking a role in strategy consulting or business analysis to leverage operational insight and analytical capabilities in solving complex business challenges.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
Work History
Executive Assistant to Director – Hospital Commissioning Project
Society of Unique Hospitals & Research Institute
12.2022 - Current
- Coordinated all activities for the greenfield commissioning of a 100+ bedded oncology hospital in Delhi NCR.
- Developed staffing models and recruitment plans across 15+ departments in alignment with NABH standards.
- Conducted competitive analysis for medical equipment, service vendors, and contract pricing structures.
- Managed vendor contracts, purchase approvals, and account payable follow-ups for timely execution.
- Drafted SOPs and operational protocols across HR, Admin, Front Office, F&B, Pharmacy, IT, and Clinical Ops.
- Created strategic dashboards to track hiring, onboarding, departmental readiness, and project milestones.
- Ensured timely vendor onboarding, licensing documentation, and interdepartmental coordination.
- Led cross-departmental meetings with construction, MEP, biomedical, and facility teams for site readiness.
- Coordinated design finalization for patient areas, branding collaterals, signage, and hospital communication assets.
- Monitored financial processes for department budgets, procurement expenses, and service payments.
- Liaised with marketing team and consultants to plan hospital launch and branding roll-out.
- Supported NABH Phase I & II document collection, audit checklist creation, and policy framing.
- Analyzed departmental workflow bottlenecks and recommended realignment solutions to the Director.
- Collaborated with outsourced vendors for diagnostic equipment setup, AMC renewals, and installation scheduling.
- Assisted IT and software vendors in HIS deployment, access rights planning, and go-live execution.
- Developed presentations for board reviews, audit panels, licensing meetings, and investor walkthroughs.
- Resolved interdepartmental conflicts by initiating structured communication loops and escalation protocols.
- Key Achievements:
- Successfully facilitated recruitment and onboarding of 40+ clinical and non-clinical staff in under 60 days.
- Conducted market benchmarking that resulted in 15% cost savings in purchase and contracts.
- Delivered NABH Phase 1 documentation three weeks ahead of schedule.
- Built the first end-to-end commissioning tracker integrating manpower, construction, and procurement data.
Team Lead – Research & US Healthcare Education Support
AIG Business Solutions Pvt. Ltd.
09.2022 - 12.2022
- Led a team supporting US-based medical professionals in preparing for board certifications and CME activities.
- Managed project pipelines, optimized document workflows, and ensured delivery of high-quality, time-sensitive content.
- Introduced performance and productivity dashboards to monitor SLAs and improve accountability across the team.
- Conducted training sessions for new hires on compliance standards, research methodology, and content delivery.
- Served as a liaison between internal QA teams and client delivery stakeholders for issue resolution and service improvement.
- Key Achievements:
- Improved project turnaround time by 30% through data-backed workflow optimization.
- Delivered over 500 client deliverables annually with a 98% satisfaction rating.
- Received 'Team Excellence Lead' recognition for two consecutive quarters.
Recruitment Coordinator – U.S. Healthcare Staffing
TrueBlue India LLP
06.2021 - 09.2022
- Managed end-to-end hiring for registered nurses, lab technicians, and phlebotomists across multiple U.S. states.
- Worked in alignment with U.S. time zones (EST) and collaborated with field recruiters, compliance, and operations leads.
- Oversaw candidate screening, credential verification, onboarding documentation, and background checks.
- Maintained hiring dashboards using ATS (Bullhorn) and presented weekly metrics to client managers.
- Coordinated with compliance teams for urgent deployment needs and tracked hiring turnaround times.
- Delivered a 95% fulfillment rate within SLA while maintaining strong candidate engagement and client feedback.
- Key Achievements:
- Successfully hired 35+ healthcare professionals under SLA with a 95% fill rate.
- Improved time-to-hire by streamlining candidate documentation and interview workflows.
- Received recognition for consistent service delivery and communication with U.S. teams.
Education
Bachelor's Degree - Commerce
University of Delhi
04.2001 - 01.2021
Skills
- Strategic Operations & Execution
- Competitive Analysis & Benchmarking
- Purchase & Contract Management Oversight
- Workforce Planning & Recruitment Analytics
- Project Coordination & Stakeholder Engagement
- SOP Development & Process Optimization
- NABH Compliance & Healthcare Operations
- Cross-Departmental Collaboration
- Accounts Payable & Vendor Tracking
Certification
Business Strategy, Coursera, University of Virginia
Target Role
Strategy Analyst / Business Consultant
Projects And Strategic Impact
- Hospital Commissioning Strategy: Designed and implemented a staffing structure and operations roadmap for a new oncology facility, accelerating launch readiness.
- Turnaround Time Reduction: Reduced recruitment processing time from 7 to 3 days via JD standardization and stakeholder coordination.
- Workforce Audit Framework: Supported creation of manpower audit reports resulting in 18% cost reduction and optimized shift allocations.
- Competitive Vendor Benchmarking: Conducted pricing and contract comparisons that influenced procurement decisions and vendor negotiations.
- Performance Monitoring System: Developed and implemented performance dashboards to track recruitment KPIs, team productivity, and process compliance.
Timeline
Executive Assistant to Director – Hospital Commissioning Project
Society of Unique Hospitals & Research Institute
12.2022 - Current
Team Lead – Research & US Healthcare Education Support
AIG Business Solutions Pvt. Ltd.
09.2022 - 12.2022
Recruitment Coordinator – U.S. Healthcare Staffing
TrueBlue India LLP
06.2021 - 09.2022
Bachelor's Degree - Commerce
University of Delhi
04.2001 - 01.2021
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