Vikram Kumar
Reliance Retail Limited
Tohana
Summary
Dynamic Customer Service Executive with a proven track record at Employee, enhancing customer satisfaction through effective issue resolution and relationship management. Skilled in complaint resolution and payment management, I consistently improved feedback scores by delivering high-quality service experiences while efficiently managing high call volumes.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Executive
Employee
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Lumax Industries Limited
Assembly Line Incharge
11.2019 - 2021
Education
No Degree -
Govt High School
JindNo Degree -
Govt Sec Sen School
PiplthaSkills
Customer relationship management
Timeline
Customer Service Executive
Employee
07.2022 - Current
Lumax Industries Limited
Assembly Line Incharge
11.2019 - 2021
No Degree -
Govt High School
No Degree -
Govt Sec Sen School
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