Vikram Madhusoodanan

Serious games portal design

• Planned and conducted a design thinking workshop to re-design a games portal aimed at increasing learner engagement and integrate it to LMS for Global Training, Germany.
• Head stakeholder calls to derive pain points, ideas and wants from the new games portal.
• Lead the UX team and be an SME for existing portal and answer functional queries raised by design and development team.
• Successfully designed and delivered multiple learning tools in areas of serious games, content social learning and after-sales global challenges.

Service management

• Setup L2 support from Bangalore for newly launched LMS and other learning tools of the Global Training suite in APAC and middle east markets.
• Provide management with analytical reports, ensure SLAs are met for support applications and monitor satisfaction levels.

Learning management system expert

• Designed and implemented learning strategy for Global Training a new LMS launch for passenger cars and trucks division in Global markets
• Gamification plan was devised and presented for the roll-out.
• Managed migration, regression testing while transitioning to new LMS.
• Implementation of navigation assistant and training support of super users for Saba launch in MBRDI

Learning and Development Consultant

• Designed learning strategy for ITT/QIS and coordinated ongoing technical training and personal development classes for staff members.
• Identify training and development needs within department through online skills assessment activity and regular consultation with business managers.

Instructional Design lead

• Design and develop training content for various mediums (Classroom / facilitator led, web based, 2D and 3D game based simulation, job aids)
• Manage quality of deliveries from team of graphics designer and instructional designers.

Achievements:

• Sole accountability of on-time delivery of Global LMS launch - training material in 23 languages to 40+ markets reaching approximately a million users.
• Designed and hosted the first POOL(Participative online open courses) concept in MBRDI.

L&D Senior Trainer

• Maintained standardized training programs by providing comprehensive in-house training to staff employees.
• Conducted new hire training for new hires to impart information about company policies, requirements and performance strategies.
• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.

L&D Operations Management

• Complete accountability of managing EY learning vendors, schedule, behavioural training calendar for all 7000 employees in the firm.
• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.

Responsibilities

• Provided subject matter expertise training on Product, process training and additional training such as customer behaviour and soft skills.
• Training Needs Analysis, floor support, post training analysis, inputs for improvisation and delivering refresher training.
• Developed and improved training courses to increase staff performance and overall training effectiveness by 23% - Best trainer awarded for this achievement.
• Actively conduct all recruitment and hiring drives.

Responsibilities

• Certified trainer and mentor of Advanced facilitation skills and BT brand training by client training and design team, BT.
• Increased consistently training pre go-live quality score to match floor average.
• Delivered robust process training via classroom and e-learning programs.