Summary
Overview
Work History
Education
Skills
Accomplishments
Other Co-Curriculum Activities
Interests
Timeline
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Vikram Mishra

Team Manager
Pune

Summary

Strong leader and analytical problem-solver dedicated to meeting team performance objectives and achieving set targets. Offering 10 months of leadership experience as a Team manager. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Team Manager

Mphasis Ltd
09.2020 - Current
  • Demonstrated leadership and management skills as a temporary team manager for the past 10 months, overseeing day-to-day operations and ensuring the achievement of key performance indicators.
  • Transitioned into the managerial role after a successful one-year tenure as an SME, where I leveraged in-depth knowledge and expertise to train and support junior staff members.
  • Facilitated a positive team environment through effective communication, regular team meetings, and recognition programs.
  • Conducted regular performance evaluations, providing constructive feedback and implementing targeted development plans to enhance individual and team performance.


Senior Customer Support Officer

Concentrix Daksh Services India PVT LTD
08.2018 - 04.2020
  • Achieved and exceeded performance targets, consistently maintaining a high level of customer satisfaction and meeting key metrics.
  • Acted as a subject matter expert for product knowledge, providing guidance to team members and serving as a point of escalation for complex issues.
  • Collaborated with the product development team to communicate customer needs and feedback, contributing to the enhancement of products and services.

Education

Bachelor of Science - Geology

Savitribai Phule Pune University
Pune, India
04.2001 -

Skills

    Managing Operations and Efficiency

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Accomplishments

  • Achieved the best SME award for effectively mentoring & Assisting junior staff members.
  • Awarded STAR Performer of the Quarter for Q4 2018, Q2, and Q3 2019.
  • Certificate of Recognition


Other Co-Curriculum Activities

  • Gold Medalist & key player of the winning cricket team Nowrosjee Wadia College in "Vishwanath Sports Meet 2014" held at MIT Arts, Design & Technology University, Pune.
  • Awarded in local and inter college sports events.

Interests

Traveling: Enthusiastic about exploring diverse cultures and landscapes Have traveled to 9 states across India, fostering a deep appreciation for regional diversity and traditions

Reading: Passionate about personal development and regularly engage in reading self-help books to enhance skills and foster continuous learning

Timeline

Team Manager

Mphasis Ltd
09.2020 - Current

Senior Customer Support Officer

Concentrix Daksh Services India PVT LTD
08.2018 - 04.2020

Bachelor of Science - Geology

Savitribai Phule Pune University
04.2001 -

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Vikram MishraTeam Manager