Vikram Muddya

Program & Product Manager – HP R&D (via TEK Systems, Corvallis, USA) Led the end-to-end redesign of HP’s largest warehouse management software, modernizing a system that had been in place since the 1980s.ws, and integrated with PLC systems via external software. Oversaw stakeholder alignment, risk management, and sprint-based execution in an Agile framework. This transformation improved warehouse efficiency by 60%, directly boosting operational throughput, and contributing to the revenue growth of HP’s printers and cartridges business.

• Company Overview: Leading Legal Tech SaaS platform specializing in Case Tracking, Management, and Research across US Federal and State Courts
• Spearheaded Product Management and Strategy/Program Management for UniCourt's Core Services, a leading Legal Tech SaaS platform specializing in Case Tracking, Management, and Research across US Federal and State Courts
• Strategized and implemented a product strategy that successfully doubled court coverage across state courts
• Automated court data extraction using LLM's to structure the data in an efficient manner.
• Enhanced operational efficiency for select clients, resulting in a threefold revenue increase within six months
• As a Program Manager led a team of 30 engineers to successfully manage and execute the court onboarding process, ensuring seamless integration and alignment with organizational goals.
• Designed an efficient workflow to optimize subscription, contract, and client lifecycle management

• Company Overview: Enhancing business user professional journey autonomy in application development with minimal coding
• Leading Product Management and Strategy for Brane Enterprises(NSL Hub), enhancing business user professional journey autonomy in application development with minimal coding
• Orchestrated the development of Kisan Credit Card, Banking, and AML products, ensuring comprehensive workflow integration and persona coverage
• Fostered stakeholder engagement to identify and resolve integration challenges and bottlenecks for optimized platform functionality
• Pioneered the Call Health RTCT module, integrating a bespoke Rules Engine and Dashboard with the existing product suite
• Conducted incisive market research, competitive analysis, and facilitated brainstorming sessions to inform product direction
• Championed UI/UX initiatives by benchmarking current platform capabilities against leading UI Builders and NoCode/LowCode platforms, setting a roadmap for excellence
• Led a dynamic team of 9 Solution Architects and Product Managers across three major projects, driving cross-functional collaboration and product innovation

• Company Overview: A global leader in Customer Success software
• Managing the planning and execution of the Customer Experience suite, encompassing Surveys and the CX Center, to bolster revenue, minimize churn, and amplify customer advocacy
• Instrumental in orchestrating the seamless migration from Survey 1.0 to Survey 2.0, while successfully phasing out the legacy system
• Launched CX Center to analyze VOC data using NLP.
• Strategized with stakeholders to develop both immediate and long-term product roadmaps, ensuring alignment with business objectives
• Facilitated enablement workshops for Sales, Marketing, Customer Success Managers, and clients to drive product adoption and utilization
• Proactively captured customer insights by hosting Feedback Roundtables, integrating user input into product development cycles

• Company Overview: A global industry leader in investment management solutions
• Managing product planning and execution for Eclipse, a premier web-based investment management platform, at a global industry leader
• Launched a reconciliation module, collaborating with clients and over 50 prime brokers, resulting in additional revenue for Eclipse
• Developed automated account mapping using AI to increase the reconciliation efficiency by 50%.
• Pioneered the integration of Machine Learning technology to significantly enhance operational efficiency within the product
• Developed and launched a new Swap Financing module within a year, engaging with potential clients throughout the process
• Orchestrated cross-regional coordination with fund administrators and prime brokers across North America, APAC, and EMEA
• Drove continuous product enhancement by actively soliciting and integrating client and customer service feedback

• Company Overview: Industry's inaugural audience data platform tailored for mobile applications
• Leading the development of Personagraph, the industry's inaugural audience data platform tailored for mobile applications, enhancing brand, agency, and publisher capabilities in audience insights, segmentation, and precision targeting
• Managing the SDK team to innovate and deploy cutting-edge features within the Adtech and Data collection spheres, ensuring seamless integration across diverse mobile apps
• Collaborated closely with Data Science and DMP units to craft and execute features aligned with customer demands and market trends
• Acted as a pivotal technical sales and pre-sales figurehead for partners across the US, Canada, and Asia, driving product understanding and adoption
• Orchestrated cross-departmental synergy, uniting Sales, Service, Support, Marketing, Product Development, and Product Management to define and progress the product roadmap
• Formulated and executed a strategic Device Graph, interlinking an array of devices within specific regions to optimize connectivity and data intelligence
• Industry's inaugural audience data platform tailored for mobile applications

• Company Overview: A leading provider of business process management and customer relationship management software
• Spearheaded Reporting and Layout modules within the Pega CRM and BPM platform, ensuring successful execution of product backlog
• Crafted comprehensive project requirements and product specifications by analyzing market demands and customer needs, with a keen focus on BPM, Case Management, UX, collaboration, and enterprise application development trends
• Conducted thorough evaluations of competitive market solutions, driving product differentiation, strategic positioning, and targeted communications

• Took full ownership of the Dashboard component
• Implemented the project using technologies such as Require.js, jQuery, D3.js, Spacetree, and Kendo UI
• Developed modules on the Lego platform using the Maple framework and PHP
• Independently delivered the 'Lego Music' module; also contributed to Movies, TV, OMG, and Lifestyle modules
• Discovered new product strategies, including the 'Media Module' and 'Yahoo! Fantasy Selector,' which was recognized among the top 5 ideas
• Worked on basic traffic, link, and module reporting
• Developed the Flickr module for the AOL.com homepage using Core Java and JSP
• Utilized Core Java, JSP, jQuery, HTML, JavaScript, AJAX, and Atomics backend for various projects
• Created and developed multiple Java core services, HTTP-based web services, and XML-based responses
• Managed communication interfaces with external AOL systems and developed categories and pages using Core Java, JSP, HTML, PL/SQL, and JavaScript
• Created categories and pages using Core Java, JSP, HTML, PL/SQL, and JavaScript
• Worked on various modules using CVS and WebLogic