Vikram Patil

• Worked in Collateral File Ordering unit of Record Services Support department to provide critical support to various Business Units in procuring collateral documents and copies thereof
• Demonstrated skills to work with document custodians, investors, sub-servicers, master-servicers and law firms to articulate the urgency and navigate through varied challenges
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Trained new team members by relaying information on company procedures and safety requirements.

Success Examples:

• Managed Vault mailbox to provide next level support to team-members, other Business Units and external entities i.e
• Custodians, investors, law firms, etc
• Ensuring zero escalations to higher-ups
• Worked on Daily, Weekly and Monthly Departmental report
• Leading a Call with the Custodian and Clients and Law firms
• Nurtured a highly motivated team with strong performance on Business Goals/KPIs
• Successfully collaborated with custodians, investors, master-servicers, sub-servicers, law firms, etc
• To achieve Outstanding results on all the departmental goals
• Established controls for sound performance in a highly regulated and audited environment.

• Worked on several projects in Collateral File Ordering unit of Record Service Support as a Senior Specialist based on the strong performance and leadership attributes
• Successfully Led and managed the High Priority Queues as Bankruptcy Proof of Claim and Priority Portfolio
• Worked with the Other Business units for the resolution on the pending portfolio
• Worked on Weekly reports for the concern departments
• Successfully managed Custodian ordering process for effective outcome with Zero Error
• Trained New Hires for the demanding work, requirements and Optimum Standards.

• Worked as a strong team-player achieving phenomenal results in terms of consistent quality scores and KPIs
• Worked on Automation of Critical Ordering process and was been awarded with the service Excellence award for the successful execution of this project
• Worked on Daily Collateral file Ordering process
• Training New Hires for the demanding work, requirements and Optimum Standards
• Managing Adhoc Departmental Projects
• Successfully Led Custodian Portal projects and trained the entire team
• Worked on various Custodian Portals to procure requested documents.

• Identification and attribution of the Images in the Document viewer system
• Checking all the final document requirements and drafting a satisfaction Letter
• Procuring Original and Copies from the Custodian for the concern Business Units
• Worked on External portal for the process requirements.

• Worked on Daily process activity of Redemption Department

• Worked for Compliance department to process the daily, monthly and yearly compliance requirements for pan India locations.
• Performed online registration of employees on ESIC portal and filing Monthly and Yearly records
• Handling Provident Fund registration and withdrawal process
• Filling Monthly and Yearly Provident Fund records
• Attending Monthly Compliance Audits of Clients
• Education the Staff on Provident Fund and ESIC benefits
• Conducted camps for ESIC Smart Card at Head Office

Passed with 71.85% - First Class