Vikram Patil

Managing systems with Jamf Pro, OneLogin, SentinelOne, Zscaler, and Falcon involves a combination of endpoint management, authentication, endpoint security, and network security tools. Below is a general workflow for system administration using these tools. Keep in mind that specific workflows may vary based on your organization's policies and configurations.

Initial Configuration:

Set up Jamf Pro: Configure policies and profiles for macOS and iOS devices.

Integrate OneLogin: Connect OneLogin to your identity provider and configure SSO (Single Sign-On) settings.

Deploy SentinelOne: Install and configure SentinelOne for endpoint protection and threat detection.

Implement Zscaler: Configure Zscaler for secure internet access and cloud security.

Set up Falcon: Deploy Falcon for endpoint protection and advanced threat detection.

Enrollment:

New devices should be enrolled in Jamf Pro for management.

OneLogin provides authentication for user access to devices and applications.

User Authentication and Authorization:

OneLogin manages user authentication and provides seamless access to authorized resources.

Endpoint Management:

Use Jamf Pro to enforce security policies, deploy applications, and manage configurations.

Regularly update and patch software on managed devices using Jamf Pro.

Monitor device compliance and security status through Jamf Pro dashboards.

Endpoint Security:

SentinelOne continuously monitors endpoints for threats and provides real-time protection.

Network Security:

Zscaler protects devices from malicious content and enforces security policies for internet access.

• Maintained up-to-date knowledge of products and service offerings to better serve clients
• Kept informed on industry news and trends, products, emerging technologies, and latest product-line developments
• Built relationships with key stakeholders across different departments within organizations
• Created sales and service contracts for products and services
• Collaborated with sales teams to understand customer requirements, to promote sales of company products and to provide sales support
• Developed excellent knowledge of customer requirements, industry trends, and competitive landscape to drive presales activities
• Provided technical expertise in the evaluation, design, implementation and support of complex IT solutions
• Assisted in troubleshooting issues related to system integration, performance optimization and scalability
• Demonstrated expertise in the installation and configuration of complex software applications and hardware solutions.
• Jamf Pro-Administration: Proficient in configuring, deploying, and maintaining Jamf Pro for comprehensive Apple device management. Skilled in policy creation, application packaging, patch management, inventory management, API integration, Migration from one jamf to other, okta, azure and G-suit integration with jamf pro via jamf connect to establish SSO and device trust.
• Apple Device Management: Extensive knowledge of macOS, iOS, and iPadOS ecosystems, including Apple Business Manager and Apple School Manager. Able to streamline device onboarding, provisioning, and security, ensuring optimal user experience.
• IT Infrastructure Optimization: Expertise in optimizing IT infrastructure by leveraging automation tools and processes. Proven ability to automate workflows, implement standardized configurations, and deploy updates efficiently, reducing downtime and enhancing productivity.
• Security and Compliance: Well-versed in implementing security best practices and ensuring compliance with industry regulations. Proficient in managing encryption, enforcing security policies, and executing.
• Troubleshooting and Technical Support: Adept at diagnosing and resolving complex technical issues related to Jamf Pro, Apple devices, and associated software. Skilled in providing end-user support, conducting training sessions, and developing user-friendly documentation.

• Provide timely and accurate technical assistance to customers via phone, email, or in-person interactions
• Troubleshoot and diagnose hardware and software issues on various Apple devices, including iPhones, iPads, MacBooks, iMacs, and accessories
• Perform repairs, replacements, and upgrades on Apple products following established guidelines and procedures
• Use diagnostic tools and software to identify the root causes of issues, both on-site and remotely
• Maintain accurate records of customer interactions, diagnoses, repairs performed, and solutions provided
• Update and document technical support databases with troubleshooting steps and resolutions
• Provide an exceptional customer service experience by actively listening to customers, empathizing with their situations, and effectively communicating technical solutions clearly and understandably
• Ensure repairs and services are conducted to Apple's high-quality standards
• Perform rigorous testing after repairs to verify that issues have been resolved and products are functioning optimally
• Stay updated on the latest Apple product releases, updates, and technologies
• Demonstrate proficiency in using and troubleshooting Apple-specific software and tools.

• Handling Windows OS and Hardware Service technical queries and assisting users to use the device effectively
• Providing support to Dell users and handling day-to-day queries
• Troubleshooting and conducting hardware repair, replacement and diagnosing the systems
• Documenting the issue and proactive support and communion with the client.