Vikram Pradhane

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Served food and beverages promptly with focused attention to customer needs.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Processed payments and provided receipts to establish proof of transaction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Greeted and seated guests to provide friendly and welcoming experience.
• Assisted with bussing tables and cleaning up spills.
• Monitored dining room and bar areas for signs of overcrowding.
• Assisted customers with carry-out service.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Monitored dining room inventory and replenished as necessary.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Set up advertising signs and displays on shelves, counters and tables.
• Processed payments for orders and provided customers with change.
• Addressed customer complaints and inquiries to verify satisfaction.
• Arranged tables and chairs for special occasions and events.
• Engaged in suggestive selling and other sales techniques.

• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

I have worked in 4 core departments-

Front office -

Worked as the bellboy at bell desk.

Have delivered newspapers, stationary items,or helped packing bags of the guest.

Delivered the luggages of the guests,airline crew to their rooms.

Helped with the guest requirements with information on the tourist spots around Mumbai and travel arrangements for the same.

Kitchen-

Collected the store items for the operations.

Have learned the the types of cuts for vegetables and meats used especially in the Stax restaurant.

Have refilled the buffet for the clubhouse.

Learned different types of pasta types and their sauces.

Food and beverage-

Worked for the starters appetizer services as well as the mocktails service.

Did inventory for the banquets and wiping and restacking of inventory.

Have learned about different types of the mocktails base syrups used and their preparations.

Worked as the waiter and busboy for the restaurant Glasshouse.

Relaying of tables,guest interactions,beverage service and food service.

Coffe service, types of coffee,using the traditional coffee making machine.

Housekeeping-

Worked for the laundry department.

Did the laundry folds for the towels,face towels,bath mats,floor mats,etc.

Also went for collection of the linen from the linen chute and other hotels nearby the hotel as we have a huge laundry space.

Worked on the floor in public areas as in the verandas and the rooms for skirting and dusting as well as the cleaning and remaking of the rooms for new arrival.

Restocking minibars,bedmaking,Linen and amenities placed for the baths.