VIKRAM R
Coimbatore
Summary
Dedicated and customer-focused consultant with 10 months of experience in delivering exceptional customer service through chat, email, and phone. Proven ability to resolve issues efficiently, maintain high customer satisfaction, and meet productivity targets. Strong communication skills and a proactive approach to problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hexaware Technologies
Coimbatore
08.2024 - Current
- Delivered exceptional customer experiences via chat and email by resolving inquiries and concerns.
- Ensured timely, accurate responses to enhance client satisfaction and first contact resolution.
- Achieved and surpassed monthly KRAs related to customer satisfaction and average handling time.
- Processed orders, returns, and exchanges, ensuring accuracy and adherence to company policies.
- Maintained a customer satisfaction rate of 93%, as measured through post-interaction surveys.
- Trained and mentored three new team members, ensuring they understood company processes and service expectations.
Education
Bachelor of Commerce - Commerce
Government Arts College
Coimbatore05-2021
Skills
- Customer experience management
- Problem solving and critical thinking
- Time management and prioritization
- Conflict resolution and escalation
- Product knowledge and technical support
- Customer satisfaction and feedback
- CRM proficiency
- Active listening and empathy
Additional information
- Languages: fluent in English
- Availability: flexible schedule with willingness to work evenings and weekends
Key Achievements
- Consistently maintained a customer satisfaction score of 95%+ by delivering prompt, accurate, and empathetic support to all customers
- Increased first-contact resolution rate by 15% through proactive troubleshooting and follow-up
- Consistently met or exceeded key performance indicators (KPIs), including response time, customer satisfaction, and issue resolution
Languages
Tamil
First Language
Timeline
Customer Service Representative
Hexaware Technologies
08.2024 - Current
Bachelor of Commerce - Commerce
Government Arts College
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