Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vikram Raman

Vikram Raman

Sonipat

Summary

Dynamic Operations Manager with a proven track record at 3States Venture, excelling in cost analysis and team coordination. Spearheaded innovative strategies that reduced operating costs while enhancing customer satisfaction. Adept at performance management and inventory control, driving productivity improvements and fostering a collaborative work environment.

Overview

6
6
years of professional experience

Work History

Operations Manager

3States Venture (NSYB)
Panipat
01.2025 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Performed cost analysis for various projects to determine budget requirements.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created detailed reports on the performance of individual departments within operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enforced federal, state, local and company rules for safety and operations.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Tracked and replenished inventory to maintain par levels.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Created and managed budgets for travel, training, and team-building activities.
  • Delegated work to staff, setting priorities and goals.

Shift Manager

Zepto PVT LTD
Panipat
03.2024 - 12.2024
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between employees or customers in a professional manner.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured compliance with health and safety regulations.
  • Responded quickly and effectively to emergency situations as they arose.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Prepared operations data to produce comprehensive reports to management.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Team Leader

Zomato Hyperpure PVT LTD
Kundli
01.2023 - 12.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Tracked and reported on dispatcher performance metrics.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Investigated and resolved customer and vendor issues to retain business.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Mentored junior team members and managed employee relationships.
  • Prepared daily work and run schedules.

Supervisor

Odicea Distrbutions Technologies PVT LTD
Kundli
04.2022 - 01.2023
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Managed a team of 125 employees, ensuring that high productivity and quality standards were met.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Created new strategies for improving customer service standards within the organization.

Junior Executive

Grofer PVT LTD
Kundli
10.2019 - 03.2022
  • Prepared invoices for completed shipments as per company policy.
  • Coordinated with vendors and other departments for ensuring successful completion of tasks.
  • Resolved issues related to logistics, scheduling or delivery delays.
  • Maintained accurate records of product shipments and deliveries.
  • Maintained records of driver activity logs, fuel consumption, mileage.
  • Organized, planned and monitored the dispatch process in order to meet customer requirements.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Supervised loading and unloading operations at warehouses and distribution centers.
  • Provided support in resolving customer complaints related to dispatch services.
  • Monitored vehicle maintenance schedule for ensuring safe transportation services.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Created trouble tickets to dispatch to required technicians.

Education

Bachelor of Arts -

Maharaja Agrasen Himalayan Garhwal University
Pauri Garhwal
07-2023

High School Diploma -

Adarsh Sr. Sec School Bhawar Sonipat
Bhawar Sonipat 13302
04-2020

High School Diploma -

Vivekananda Public School
Bhawar Sonipat 131302
04-2018

Skills

  • Inventory management
  • Team coordination
  • Process improvement
  • Time management
  • Data analysis
  • Cost analysis
  • Customer service
  • Staff training
  • Operational compliance
  • Schedule management
  • Performance management
  • Quality assurance controls
  • Invoice processing
  • Cost reduction
  • Business administration
  • Inventory control
  • Productivity improvement specialist
  • Schedule oversight
  • Policies and procedures implementation
  • Logistics oversight
  • Cross-functional communications
  • Warehouse operations
  • Process flows
  • Labor relations
  • Operations oversight
  • Business and operations management
  • Data management
  • Change management

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Operations Manager

3States Venture (NSYB)
01.2025 - Current

Shift Manager

Zepto PVT LTD
03.2024 - 12.2024

Team Leader

Zomato Hyperpure PVT LTD
01.2023 - 12.2023

Supervisor

Odicea Distrbutions Technologies PVT LTD
04.2022 - 01.2023

Junior Executive

Grofer PVT LTD
10.2019 - 03.2022

Bachelor of Arts -

Maharaja Agrasen Himalayan Garhwal University

High School Diploma -

Adarsh Sr. Sec School Bhawar Sonipat

High School Diploma -

Vivekananda Public School
Vikram Raman