Vikram Rane
Mumbai
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 10 years of experience to new role dedicated to achieving exceptional results on tight timetables. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager Intern
indzone PVT LTD
Mumbai
11.2019 - Current
- Gathered requirements from stakeholders across the organization for new projects.
- Analyzed product performance metrics to inform decisions about future releases.
- Assisted with the development of product launch plans and timelines.
- Organized focus groups to gather insights from target audiences about potential improvements.
- Analyzed customer feedback and identified areas of improvement for existing products.
- Monitored competitive products, pricing, and marketing activities.
Marketing Manager's Assistant
indzone PVT LTD
Mumbai
11.2019 - Current
- Managed budgeting process for all marketing initiatives.
- Analyzed customer feedback to identify potential opportunities for improvement.
- Developed relationships with media outlets to secure press coverage for upcoming products or services.
- Optimized website content based on search engine optimization best practices.
- Maintained digital database of customer contacts and segmented lists according to various criteria.
- Researched current industry trends to improve brand visibility and recognition.
- Generated leads by utilizing email marketing software like MailChimp or Constant Contact.
- Created content for social media campaigns and managed online presence across multiple platforms.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
Client Servicing Manager
The Flamboyants Tech / INDZONE PVT LTD
Mumbai
11.2019 - Current
- Identified opportunities for improvement in customer service processes and procedures.
- Managed client accounts, resolving any issues or conflicts in a timely manner.
- Researched competitive pricing models for products and services offered by the company.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Provided training and guidance to new team members on client servicing procedures.
- Negotiated contracts with clients, ensuring that all parties were satisfied with the agreements.
- Conducted regular reviews of client accounts to ensure accuracy and compliance with standards.
- Developed promotional campaigns targeted at specific client groups based on research findings.
- Monitored progress of projects, addressing any delays or problems quickly and effectively.
- Collaborated with other departments to ensure efficient delivery of services to clients.
- Created surveys to gather insights from customers regarding their experience with the company.
- Generated reports detailing customer interaction metrics such as response times, resolution rates.
- Assisted in developing marketing materials tailored towards specific target audiences.
Client Service Representative
Amardeep Designs PVT LTD
Mumbai
01.2017 - 10.2019
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Scheduled and confirmed appointments based on customer availability.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Customer Support Manager
City -FLO
Mumbai
11.2015 - 11.2016
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Drove customer escalations to resolution by engaging directly with clients.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Spearheaded successful customer service division through strategic planning and analysis.
- Revised department schedules to maximize coverage during peak hours.
- Created operational protocols and customer service processes to improve staff performance.
- Directed enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Marketing Executive
Tender Tiger
Mumbai
03.2014 - 08.2015
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Analyzed customer feedback to improve the quality of products and services.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
Education
International Certificate In Product Management - Product Management
C.T BAUER COLLEGE OF BUSSINESS
HOUSTON03-2024
MBA - Marketing Management And Research
Arunachal School Of Universities
Mumbai07-2019
B-COM - Commerce
Arunachal School Of Universities
Arunachal Pradesh 08-2016
Some College (No Degree) - Education
St Xaviers Highschool
MumbaiSkills
- Stakeholder Management
- Customer Empathy
- Competitive Analysis
- Market Research Analysis
- Product Lifecycle Management
- Design thinking
- Feature Prioritization
- Business model validation
- Product Strategy Development
- Product Roadmapping
- Wireframing and Prototyping
- Go-to-market planning
- Product Metrics Tracking
- Product marketing
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Affiliations
- Balancing various aspects of my life is key to my well-being. I start my day with a jog for physical fitness, followed by work where I manage my dual roles as an Mareketing Manager and product manager. Midday, I take a break to read or play music, nurturing my mental health. Evenings are for volunteering at a community center, giving back to society, and later, I spend quality time with family and friends, ensuring strong personal connections. This balance keeps me fulfilled and productive.
Certification
Best Marketing Campaign - Awarded for designing and executing the best marketing campaign of the year at The Flamboyants Tech Marketing Agency, which increased brand visibility by 40% and lead generation by 30%.
• Excellence in Customer Service Award - Recognized for outstanding customer support, leading to a 20% increase in customer satisfaction scores within the first quarter at City FLO Company.
• Innovative Product Launch Award - Successfully launched a new software product Indzone PVT Company, achieving 200% of the projected user acquisition targets within the first three months.
singing , cricket
I have a passion for both singing and cricket. Singing allows me to express myself creatively and develop my musical skills. Cricket keeps me active, sharpens my strategic thinking, and lets me enjoy teamwork and camaraderie with friends. Both hobbies bring a balanced mix of creativity, discipline, and enjoyment to my life.
Timeline
Product Manager Intern
indzone PVT LTD
11.2019 - Current
Marketing Manager's Assistant
indzone PVT LTD
11.2019 - Current
Client Servicing Manager
The Flamboyants Tech / INDZONE PVT LTD
11.2019 - Current
Client Service Representative
Amardeep Designs PVT LTD
01.2017 - 10.2019
Customer Support Manager
City -FLO
11.2015 - 11.2016
Marketing Executive
Tender Tiger
03.2014 - 08.2015
International Certificate In Product Management - Product Management
C.T BAUER COLLEGE OF BUSSINESS
MBA - Marketing Management And Research
Arunachal School Of Universities
B-COM - Commerce
Arunachal School Of Universities
Some College (No Degree) - Education
St Xaviers Highschool