VIKRAM RAO
MANGALORE
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Area Collection Manager
BAJAJ FINANCE LIMITED
MANGALORE
02.2020 - Current
- Managing a portfolio of 28 locations (Bucket 0-1) of CD/DPF & PL, with an overall portfolio size of 10 crores.
- Managing a team of eight on roles, team members, and who handles the field collection, 18 agencies, and five executives.
- Responsible delivering 65% collection from 1 Bucket & an ARPC of 300
- Developed training materials for new employees related to collections processes and procedures.
- Ensured all legal requirements were met when initiating collections proceedings against debtors.
- Performed skip tracing activities to locate customers with delinquent accounts.
- Negotiated payment arrangements with customers and monitored compliance.
- Assessed financial situation of customers prior to extending credit terms or making adjustments to outstanding balances.
- Reviewed and updated collection policies and procedures on a regular basis.
- Handled escalated cases from Customer Service department relating to disputes over payments or charges.
- Provided technical assistance to staff regarding collection activities.
- Prepared documents for small claims court proceedings as required by law.
- Generated monthly reports summarizing account receivable activity, delinquency trends, and other key metrics.
- Researched customer credit histories to identify potential risks associated with collections.
- Managed communication between legal counsels, debtors, creditors, and other third parties involved in collections process.
- Developed and implemented collection strategies for assigned accounts.
- Collaborated with sales teams to ensure timely resolution of unpaid invoices.
- Investigated customer complaints related to billing or payment issues.
- Maintained accurate records of all collection activities in the company database system.
- Monitored performance of team members through weekly meetings and one-on-one coaching sessions.
- Conducted daily reviews of aging reports to identify overdue accounts requiring attention.
- Identified accounts to target for repossession based on careful research and analysis.
Collection Manager
BAJAJ FINANCE LIMITED
MANGALORE
07.2015 - 02.2020
- Responsible for delivering 97.50% collection from Bucket 0 and ARPC of 300.
- Developed training materials for new employees related to collections processes and procedures.
- Ensured all legal requirements were met when initiating collections proceedings against debtors.
- Performed skip tracing activities to locate customers with delinquent accounts.
- Maintained accurate records of all transactions involving artifacts in the collection.
Branch Operations Manager
Bajaj Auto Finance Limited
MANGALORE
02.2011 - 07.2015
- Ensured compliance with banking regulations and policies.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Reviewed customer account information for accuracy and completeness.
- Managed inventory levels of cash, supplies, and other resources.
- Served as primary contact between the branch and corporate headquarters.
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers, loan officers, and other personnel.
Credit Manager
TATA CAPITAL LIMITED
BANGALORE
02.2008 - 01.2011
- Heading branch activities and coordinating subordinates to ensure proper functioning of the branch, Provide
efficient and effective office management and perform other related duties as required.
Verifying deposit receipts, loan documents, bills and vouchers of daily transactions and books of accounts.
Preparation of Branch Opening Expenses Statement.
Handled the task of Verifying loan Documents, checking Field Investigation reports and Tele Verifications.
Accountable for Checking the cibil report of the customer to track the loan and credit card bill payments based on
the provided details.
Process Associate
Deutsche Bank
BANGALORE
10.2006 - 01.2008
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Credit Officer
ICICI BANK LIMITED
BANGALORE
10.2005 - 10.2006
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
- Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.
Process Associate
STANDARD CHART BANK
BANGALORE
10.2004 - 10.2005
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Bachelor of Commerce - B COM
MANGALORE UNIVERSITY
MANGALORE04-2002
Skills
- Credit risk assessment
- Portfolio management
- Data entry proficiency
- Client confidentiality
- Debt recovery expertise
- Goal oriented approach
- Strong negotiation skills
- Investigative research
- Presentation skills
- Accurate payment posting
- Decision-making
- Excellent communication
- Teamwork
Affiliations
- A goal oriented professional with 18+ experience in NBFC with expertise in managing field collection achieve Process effectiveness
Accomplishments
- Splinter Award 3 times in Bajaj Finance Limited
- Covid Warrior Performer (Rest of karnatka ) in Covid period
- Multiple time Hero's Award Winner in Bajaj Finance Limited
- Multiple time KUDO's Award Winner in Bajaj Finance Limited
Languages
KANNADA
First Language
English
Beginner
A1
HINDI
Beginner
A1
TULU
Beginner
A1
Timeline
Senior Area Collection Manager
BAJAJ FINANCE LIMITED
02.2020 - Current
Collection Manager
BAJAJ FINANCE LIMITED
07.2015 - 02.2020
Branch Operations Manager
Bajaj Auto Finance Limited
02.2011 - 07.2015
Credit Manager
TATA CAPITAL LIMITED
02.2008 - 01.2011
Process Associate
Deutsche Bank
10.2006 - 01.2008
Credit Officer
ICICI BANK LIMITED
10.2005 - 10.2006
Process Associate
STANDARD CHART BANK
10.2004 - 10.2005
Bachelor of Commerce - B COM
MANGALORE UNIVERSITY
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