Hi, I’m
Vikram Rathoud
Jaipur
Summary
Experienced and reliable customer service officer with extensive experience
Driven 3 years of experience in customer support
Demonstrated ability to handle team by handling multiple new hired batches with Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
Excel in both team environments and alone. Proven ability to listen attentively.
Solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
5
years of professional experience
Work History
BolsterBiz LLPNew Delhi
Customer Service Representative
06.2022 - Current
Job overview
- Increased efficiency and team productivity by promoting operational best practices increased satisfaction rate from 52% to 62%.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
TeleperformanceJaipur
Senior Customer Care Representative
02.2018 - 01.2022
Job overview
- Communicated effectively to appease angry customers by suggesting best ways to resolve service and billing issues
- Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty
- Cross-trained and provided backup support for organizational leadership.
- Investigated all options to remedy customer issues and good experience with company
- Met customer call guidelines for service levels, handle time and productivity.
- Shared best practices and knowledge with new hired associate while assisting trainer and teams helping achieve performance number.
- Handled 24 batches as training Mentor
Education
University of TechnologyJaipur
BBA
05.2020
Skills
- Inbound and outbound
- Calling
- Multi-Task Management
- Call centre experience
- Microsoft office expertise
- Active listening
- Business development
- Understanding
- Executive management
- Support
- Promotional support
- Satisfaction
Timeline
Customer Service Representative
BolsterBiz LLP
06.2022 - Current
Senior Customer Care Representative
Teleperformance
02.2018 - 01.2022
University of Technology
BBA
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