Vikram Saini
Sr. PS. Ops. Administrator
Mohali
Summary
Forward-thinking Operations Specialist bringing 22 years of expertise in Back Office Management for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Experience in project management, and process improvement. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Sr. PS Ops Administrator
Zscaler Softech India Ltd
Chandigarh
12.2020 - Current
- Project Management and Coordination
- Partner engagement and backend process
- Collaborate with Professional Services leaders to provide reports focused on financial and resource management
- Analysis to support the business objectives of the organization
- Assist the leadership team with forecasting processes
- Assist the professional Service team with time entry, operations, utilization related matters
- Continually provide suggestions and implement improvements to business
- Liaison between the Project Managers, Finance department, and Delivery Team.
Sr. Technical Support Engineer
Zscaler Softech India Ltd
Chandigarh
01.2011 - 11.2020
- Established Zscaler OEM Partner account provisioning process with Marketing team
- Worked on Technical Demos for SMB projects with the Marketing team
- Standardized the process of Partner provisioning and management
- Started Order Processing with the Marketing team for OEM Partners
- Handled almost all OEM partners in later stages of the project
- Established the URL categorization project with the Marketing team and later handled the project individually
- Handling of Sales direct account Provisioning since beginning
- Handling of CRM management for Zscaler Partners
- Handling OEM partners with client accounts
- Pre and Post Subscription customer account management.
ADR Marketing | IDS Infotech
Chandigarh
11.2010 - 01.2011
- Initialize Zscaler Partner account provisioning process, apart fromLead generation for Marketing team.
Process Trainer
OPK E Services
Ludhiana
06.2009 - 04.2010
- Process trainer for Dish and Directv of USA.
- Team coordinator for Second level Quality auditors
- Documentation of Process training manual.
Technical Support Expert
Dell International Services
Chandigarh
08.2005 - 12.2008
- Core job was to handle technical issues related with Dell Desktop, Notebook and Printers (Chat and Email support)
- Additional task to prepare production and performance reports, Providing feedback to technicians
- Also worked with the PE team to scrub Chats and Emails for process improvement.
Technical Support Officer
Aditi Systems
Kanpur
01.2000 - 08.2005
- Hardware and Software support
- System management, Hardware integration and Network solutions for Indian AirForce and Army.
Education
Bachelor of Science - Computer And Information Sciences
Chandigarh University
Mohali 09.2023 - Current
Bachelor of Arts - English and Hindi literature
Kanpur University
Kanpur 07.1994 - 07.1997
2 Year's Diploma - IT And Networking
Brains Computer Educations
Kanpur 08.1997 - 01.2000
Skills
Project Management, and Administration
Analytics and Data management
Communication
Time Management
Interpersonal communication
Systems administration
Reliability
Patience
Ability to teach and mentor
Project planning
Collaboration
Timeline
Bachelor of Science - Computer And Information Sciences
Chandigarh University
09.2023 - Current
Sr. PS Ops Administrator
Zscaler Softech India Ltd
12.2020 - Current
Sr. Technical Support Engineer
Zscaler Softech India Ltd
01.2011 - 11.2020
ADR Marketing | IDS Infotech
11.2010 - 01.2011
Process Trainer
OPK E Services
06.2009 - 04.2010
Technical Support Expert
Dell International Services
08.2005 - 12.2008
Technical Support Officer
Aditi Systems
01.2000 - 08.2005
2 Year's Diploma - IT And Networking
Brains Computer Educations
08.1997 - 01.2000
Bachelor of Arts - English and Hindi literature
Kanpur University
07.1994 - 07.1997