Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
VIKRAM SHETTY

VIKRAM SHETTY

MUMBAI

Summary

Dynamic Account Manager with a proven track record at Indegene Inc., excelling in client relationship management and digital marketing strategy. Achieved a remarkable 98% SLA adherence through strategic planning and cross-functional collaboration, while enhancing account performance and driving growth opportunities. Adept at contract negotiation and fostering team leadership to deliver exceptional results. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Account Manager

Offshore Delivery Manager – Indegene Inc.
MUMBAI
02.2023 - Current
  • Managed client relationships to improve retention and service satisfaction.
  • Coordinated project timelines with cross-functional teams for timely delivery.
  • Developed account strategies based on client needs and market trends.
  • Communicated project updates transparently to clients and stakeholders.
  • Analyzed market trends, identifying growth opportunities for clients.
  • Facilitated regular client meetings to gather feedback and discuss progress.
  • Prepared detailed performance reports on accounts and service improvements.
  • Negotiated contracts to maximize profitability while meeting client objectives.
  • Consulted on digital initiatives for Amgen and Boehringer Ingelheim; assessed client objectives, audience, and competitive landscape to design tailored marketing solutions.
  • Developed and executed brand strategies and digital marketing plans (web, SEO, social, triggered emails) aligned with pharma industry regulations.
  • Oversaw end-to-end delivery, managed timelines, budgets, and cross-functional teams to ensure 100% on-time and high-quality project execution.
  • Led client communications, provided regular status updates, identified risks, and mitigated project delays proactively.
  • Conducted RCA and CAPA; improved SLA adherence from 85% to 98%, and reduced turnaround times by 25%.

Senior Process Manager

eClerx Services (PayPal Account)
MUMBAI
01.2022 - 01.2023
  • Streamlined operational workflows for PayPal account management tasks.
  • Led process improvement initiatives to enhance service quality and efficiency.
  • Mentored junior team members on best practices in process management.
  • Collaborated with cross-functional teams to drive effective solutions.
  • Facilitated regular meetings to discuss project updates and team goals.
  • Analyzed data from customer feedback surveys to identify areas of improvement.
  • Reviewed and documented processes to ensure compliance with industry standards.
  • Monitored performance of staff to ensure compliance with established processes and procedures.
  • Managed project timelines and budgets for process implementation initiatives.
  • Identified risks associated with process changes and developed mitigation strategies accordingly.
  • Evaluated existing systems and technologies used in the organization's processes for potential upgrade opportunities.
  • Established key performance indicators to measure success of process improvements over time.
  • Ensured compliance with internal standards, regulations, and industry best practices related to process management.
  • Developed and implemented process improvement plans to optimize operational efficiency.
  • Compiled feedback from business teams and validated recommendations to assess changes to business processes.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Communicated with engineering personnel to discuss test results and implications.
  • Devised, evaluated, implemented and oversaw multiple manufacturing projects of large scope from planning to completion.
  • Oversaw transmission of engineering specifications, instructions and processes guidelines to enhance administrative efficiency and eliminate unnecessary physical records.
  • Directed cross-functional teams focused on supplier integration with technological strategies in order to enhance global procurement and materials management efficiency.
  • Managed global digital marketing campaigns (email, onsite, multi-channel) from conception to delivery across multiple geographies.
  • Partnered with marketing managers to define requirements, campaign KPIs, and launch plans; documented processes in MRM systems.
    Coordinated cross-functional teams to ensure all milestones were delivered according to schedule and quality standards.
  • Achievement: Reduced rework by 30% via process standardization; improved campaign reporting consistency across all global markets.

Project Lead

Indegene Inc. (Amgen JAPAC)
MUMBAI
06.2021 - 12.2021
  • Led cross-functional teams to execute project plans effectively.
  • Coordinated project timelines and resource allocation for optimal workflow.
  • Monitored project progress and identified potential risks proactively.
  • Facilitated communication between stakeholders and team members regularly.
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Assigned tasks to team members and monitored progress.
  • Developed and implemented project plans, schedules and budgets.
  • Identified, tracked and resolved critical path issues.
  • Collaborated with other departments in developing functional requirements for new systems or applications.
  • Analyzed customer requirements in order to develop solutions that meet their needs.
  • Provided support for troubleshooting during system development process.
  • Monitored costs associated with each project in order to maintain budget objectives.
  • Implemented Agile methodologies to improve team efficiency and project adaptability.
  • Oversaw project lifecycle from initiation to closure, ensuring milestones and objectives were met.
  • Conferred with project personnel to identify and resolve problems.

Digital Project Manager

Accenture Services Pvt. Ltd.
MUMBAI
08.2011 - 05.2021
  • Facilitated stakeholder meetings to gather requirements and align project goals.
  • Developed project plans outlining tasks, timelines, and resource allocation strategies.
  • Mentored junior team members in project management best practices and tools.
  • Analyzed project performance data to identify areas for process improvement initiatives.
  • Led cross-functional teams to deliver digital projects on time and within scope.
  • Managed project schedules using Agile methodologies and tools for efficiency.
  • Identified opportunities for process improvement through analysis of data from previous projects.
  • Collaborated with UX, UI designers in creating wireframes and mockups that adhere to best practices in UI, UX design principles.
  • Documented requirements for new features requested by customers or stakeholders in order create a roadmap for implementation.
  • Created detailed reports of project progress, risks, and issues for executive review.
  • Ensured all projects adhered to established processes for design, development, testing, and launch phases.
  • Utilized digital service ticket system to process and fulfill digital marketing requests.
  • Conducted user research activities such as interviews, surveys, focus groups, usability tests. to inform product decisions.
  • Coordinated and maintained project plans and tools to manage budget, timelines and risk.
  • Negotiated contracts with external vendors for software development services as needed.
  • Led key lessons learned discussions to highlight successes and room for improvements.
  • Oversaw digital marketing operations to complete and deploy marketing campaigns on time.
  • Managed project stakeholders, identified and documented requirements, and developed project plans.
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Procured software, hardware and infrastructure required to meet program demands.
  • Negotiated to secure favorable quotes and contracts for supplies.

Senior Operations Executive

Rediff.com
MUMBAI
05.2008 - 07.2011
  • Collaborated with cross-functional teams to streamline project workflows and processes.
  • Led operational strategy to improve efficiency across multiple departments.
  • Managed vendor relationships to ensure timely delivery of services and products.
  • Developed training programs to enhance employee skills and operational knowledge.
  • Oversaw compliance with industry regulations and internal policies across operations.
  • Coordinated logistics and supply chain activities for effective resource management.
  • Analyzed existing operations and identified areas of improvement while developing solutions to increase productivity.
  • Oversaw inventory control functions such as ordering supplies, tracking stock levels and evaluating vendor relationships.
  • Developed successful training programs for staff members to enhance their knowledge base in various operational areas.
  • Established key performance indicators to track progress towards organizational goals.
  • Coordinated efforts between departments to ensure effective communication and collaboration across the organization.
  • Provided oversight for the management of resources, including personnel, materials, equipment, technology and financials.
  • Conducted regular audits of operational processes in order to maintain quality standards.
  • Drafted budgets related to projects or initiatives requiring additional resources or funding.
  • Created detailed reports on operational performance metrics for senior management review.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Senior Analyst

eClerx Services Ltd.
MUMBAI
06.2005 - 05.2008
  • Analyzed client data to identify trends and insights for decision-making.
  • Supported project teams in gathering requirements and defining project scope.
  • Assisted in creating comprehensive reports for management review and analysis.
  • Developed documentation for processes and procedures to ensure consistency.
  • Collaborated with cross-functional teams to enhance operational efficiency.
  • Conducted research on industry benchmarks to inform strategic planning initiatives.
  • Participated in client meetings to understand needs and deliver relevant solutions.
  • Led meetings with stakeholders to discuss objectives and budgets.
  • Maintained updated knowledge base on industry trends and best practices.
  • Developed training materials for end users.
  • Drafted documents that outlined processes, procedures, and best practices.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Provided technical support for existing reports, dashboards or other tools.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Identified or monitored current and potential customers using business intelligence tools.

Education

BACHELOR'S OF COMMERCE - AACOUNTS

Mulund College of Commerce Mumbai UniversityMumbai
MUMBAI
03-2004

Skills

  • Client relationship management
  • Account strategy development
  • Contract negotiation
  • Digital marketing strategy
  • Performance reporting
  • Cross-functional collaboration
  • Data analysis
  • Problem solving
  • Team leadership
  • Time management
  • Business strategies
  • Goal setting
  • Staff management
  • Account servicing skills
  • Account development
  • Multi-task management
  • Strategic planning
  • Networking skills
  • Account management

Certification

• Certified ScrumMaster (CSM) – Scrum Alliance

• Digital Marketing Associate – Simplilearn

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Account Manager

Offshore Delivery Manager – Indegene Inc.
02.2023 - Current

Senior Process Manager

eClerx Services (PayPal Account)
01.2022 - 01.2023

Project Lead

Indegene Inc. (Amgen JAPAC)
06.2021 - 12.2021

Digital Project Manager

Accenture Services Pvt. Ltd.
08.2011 - 05.2021

Senior Operations Executive

Rediff.com
05.2008 - 07.2011

Senior Analyst

eClerx Services Ltd.
06.2005 - 05.2008

BACHELOR'S OF COMMERCE - AACOUNTS

Mulund College of Commerce Mumbai UniversityMumbai
VIKRAM SHETTY