Vikram Shukla
Technology (SaaS) And Customer Success Professional
Gurugram,Haryana
Summary
Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Decades of building positive relationships with internal and external stakeholders.
Overview
15
15
years of post-secondary education
20
20
years of professional experience
Work History
Head of Technology and Customer Sucess
I. dnata International Private Limited
Gurugram, Haryana
09.2016 - 08.2020
- Head of dnata - Emirates Group INR 1000 Cr Corporate travel business transacted from > 80 accounts and across 10 cities.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Introduced technology solutions, this helped us being recognized as a tech savvy/ tech centric organization and transformed dnata’s positioning in the market to a progressive travel technology player.
- Implemented Sales Force and Business Intelligence tool that brought immense impact on internal efficiencies and productivities.
Head of SaaS Products and Client Management
American Express Global Business Travel
Gurugram, Haryana
06.2014 - 09.2016
- Member of the Achiever’s Club and awarded for consistent & successful performance of 5 years.
- Team manager profile with over 50 accounts in the portfolio managing a turnover of USD 50 M.
- Successfully lead the technology initiative in 2015 and launched three online booking tools.
- Conducted annual reviews of client's profiles to secure suitable portfolio allocations.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Zonal Head
American Express Banking Corporation
Bengaluru, Karnataka
02.2011 - 05.2014
- Exceeded goals through effective task prioritization and great work ethic.
- Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls.
- Guided organizational technology strategy and roadmaps.
Regional Manager
III. Shriram Life Insurance Co. ltd, SLIC
New Delhi, Delhi
06.2009 - 01.2011
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Liaised between business and technology units to manage delivery schedules for applications.
Branch Manager - Priority Circle
IV. ICICI Prudential Life Insurance
New Delhi, Delhi
03.2006 - 05.2009
- Supervised branch operations and made continuous improvements in each area.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Regional Head
Arvind Brands Limited
New Delhi, Delhi
02.2005 - 03.2006
- Grew retail sales volume in assigned territory through strategic budgeting and product promotion.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Sales Head
VI. Titan Industries Limited (T.I.L); Tenure
New Delhi, Delhi
10.2003 - 02.2005
- Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity.
Territory Manager
VII. Barista Coffee Co. Pvt. Ltd. (B.C.C.L); Tenure
07.2000 - 09.2003
Education
BBA - Hotel Management
Institute of Hotel Management (Diploma Course)
Bengaluru 06.1997 - 04.2000
High School Diploma -
Delhi Public School
R. K. Puram, New Delhi 01.1985 - 04.1997
Skills
Software projects
undefinedTimeline
Head of Technology and Customer Sucess
I. dnata International Private Limited
09.2016 - 08.2020
Head of SaaS Products and Client Management
American Express Global Business Travel
06.2014 - 09.2016
Zonal Head
American Express Banking Corporation
02.2011 - 05.2014
Regional Manager
III. Shriram Life Insurance Co. ltd, SLIC
06.2009 - 01.2011
Branch Manager - Priority Circle
IV. ICICI Prudential Life Insurance
03.2006 - 05.2009
Regional Head
Arvind Brands Limited
02.2005 - 03.2006
Sales Head
VI. Titan Industries Limited (T.I.L); Tenure
10.2003 - 02.2005
Territory Manager
VII. Barista Coffee Co. Pvt. Ltd. (B.C.C.L); Tenure
07.2000 - 09.2003
BBA - Hotel Management
Institute of Hotel Management (Diploma Course)
06.1997 - 04.2000
High School Diploma -
Delhi Public School
01.1985 - 04.1997
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