Summary
Overview
Work History
Education
Skills
Accomplishments
Digitization Projects
Pastime
Additional Information
Proficiency
Timeline
Generic

Vikram Singh

Sr. Manager-Admin/facilities
Pune

Summary

Manager-Admin/facilities for Barclay Global Service Center in Pune. Over 18 years of diverse experience in managing teams to achieve significant results. Expertise in administration, facilities management, event management, compliance, security management, asset Management, cafeteria management & employee transport services. Ability develop truly actionable strategies making a lasting impact.

Overview

23
23
years of professional experience
2011
2011
years of post-secondary education

Work History

ISS Facility Management Pvt Ltd – Sr.Manager-Workp

ISS facility management pvt ltd
04.2016 - Current

Operations Manager.

  • Including housekeeping, security, cafeteria, vendor management, traffic management, parking management, event management and vendor management, improving operational efficiency.
  • Collaborated with cross-functional teams including IT, HR, and commercial/finance to ensure aligned service delivery and infrastructure.
  • Scheduled meeting with stakeholder related facilities services on weekly/monthly basis.
  • Identified and resolved problem issues and concerns as efficiently and effectively as possible using critical thinking skills.
  • Negotiated and monitored vendor SLAs for admin services, ensuring consistent service quality and timely issue resolution.
  • Generating MIS on all the queries and forwarding it to the concerned departments
  • Ensuring compliance of the policies and procedures of the company.
  • Introduced digital tools for facility ticketing, visitor management, and parking solutions, enhancing service turnaround time.

Commercial Operations

  • Managed commercial operations including budgeting, vendor payments, cost analysis, and contract negotiations to optimize operational expenditure.
  • Monitoring all vendor performance and queerly review done. Budget Preparation for Admin Dept.
  • Monitoring all SLA's (Service Level Agreement) of vendor's right from Administration to Facility to Logistics.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Managed team of 40+ employees, overseeing hiring, training, and professional growth of employees
  • Negotiated long-term lease agreements, AMC contracts, and service renewals, leading to savings in annual costs.

Sr. Manager-Operations

Supreme Facility Management
06.2015 - 01.2016
  • Managed team of 1000+ employees, overseeing hiring, training, and professional growth of employees.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.

Manager –Admin/Facilities

Ceylon Infotech Pvt. LTD
03.2011 - 03.2015

Sr. Executive - Facilities

WNS Global Services Pvt. Ltd
10.2007 - 02.2011

Assistant Manager - Facilities

EFunds International India Pvt Ltd
04.2007 - 10.2007

Sr. Executive - Administration

IBM Daksh Pvt Ltd
01.2006 - 04.2007

Facilitiies Executive

EXL SERVICE.COM
01.2002 - 01.2006

Education

MBA - HR & Admin

NIIMBT

Bachelor of Arts - undefined

Delhi University

Skills

  • Team-building
  • Adaptability
  • Self-motivated professional
  • Customer service
  • Collaboration
  • Flexible & Adaptable

Accomplishments

  • Exceptional performance during 'Go Live of Barclay new Campus' -By MD Barclay, Pune
  • Outstanding contribution for Vaccination Drive -By Barclay's Process Owner

Digitization Projects

  • Transport Roaster App
  • Parking Management system

Pastime

  • Fitness Freak
  • Cricket (Watching & Playing)
  • Cycling
  • Adventure drive

Additional Information

Facility Management

  • Responsible for maintaining the upkeep of entire facility, ensuring top class housekeeping services are provided.
  • Benchmarking Facilities Management services with real time data & comparing the costs across sites.
  • Handling complete Facilities i.e. Safety, Repair, Pest Control, Water Supply, Horticulture.
  • Ensured provision of medical, library, Gym, Crèche.
  • Create and develop relationships with client.
  • Organized successful Vaccination drive for employees and RTPCR arrangements for support staff.
  • Ensure third-party contractors adhere to deadlines and follows up on open project issues. Report any issues to client and provide periodic updates on projects.
  • Work directly with client senior management on a regular basis. Provide status updates and ensure quality results and quick response times.
  • Taking induction of new employees and brief about complete information/process/policies on regular basis., Weekly/quarterly/yearly meeting with process owners about the feedback of facilities.

Execution of Infrastructure Projects & Real Estate Management.

  • End to End support for Infrastructure Projects.
  • New facility Project coordination. Worked very closely with the building authorities.
  • Manage entire parking management e.g. handover of parking from landlord, coordinating with service provider to complete the parking in sensors installation, Digital Display. Fencing at all parking.
  • Coordinating with Traffic consultant and brief him to work as per the client requirement in signage's/Traffic flow at parking., Planning and scheduling project activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
  • Identification & Finalization of Property Acquisition, Negotiation of Prices, Involving Interior Designer in consultation with business., Understand organization needs to design or re-engineer and deliver optimal cost optimization.
  • Regular meeting with other stakeholder to complete the project works., Ensuring smooth implementation of Vendor Management across business., Ensured effective contracting with Vendors and service provider's. Set up a bank of vendors and created an evaluation process for vendors.
  • Identification & Finalization of Vendor, Negotiation of Prices, Involving & Generate Healthy Vendor Management Practices in consultation with business.
  • Handling end to end Vendor management system in the organization, including periodic performance reviews, scheduling awareness sessions, normalization and finalization of performance ratings in consultation with Market Comparison.

Proficiency

  • FM related Audits
  • Health & Safety
  • Transport compliance audit
  • BSC Audit

Timeline

ISS Facility Management Pvt Ltd – Sr.Manager-Workp

ISS facility management pvt ltd
04.2016 - Current

Sr. Manager-Operations

Supreme Facility Management
06.2015 - 01.2016

Manager –Admin/Facilities

Ceylon Infotech Pvt. LTD
03.2011 - 03.2015

Sr. Executive - Facilities

WNS Global Services Pvt. Ltd
10.2007 - 02.2011

Assistant Manager - Facilities

EFunds International India Pvt Ltd
04.2007 - 10.2007

Sr. Executive - Administration

IBM Daksh Pvt Ltd
01.2006 - 04.2007

Facilitiies Executive

EXL SERVICE.COM
01.2002 - 01.2006

Bachelor of Arts - undefined

Delhi University

MBA - HR & Admin

NIIMBT
Vikram SinghSr. Manager-Admin/facilities