Vikram Singh

Currently handling 4 states.

(Haryana, Maharashtra, Punjab, and Uttar Pradesh) °Handling 21 SIS stores and 3 retail stores °Guiding area operation managers too.

Also, achieving high sales numbers in PAN India (Group target percentage is 37% for PAN India).

QTY 3rd (Oct, Nov, Dec 2025 YTD achievement is 18% positive FY25-26.

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Defined clear targets and objectives and communicated to other team members.

The company has also given a retail outlet: Mall of India, Vegas, and Dwarka-12.

I've reported a growth of 9% in retail.

SIS and retail growth of 'LFL' is 21% for positive FY 2024-2025.

• Creating and communicating sales targets at regular intervals.
• Monitoring sales across stores to check that quotas are met.
• Setting and implementing performance standards across all stores.
• Ensuring that employees observe company protocols.
• Traveling to stores to conduct your duties on-site, as needed.

I was handling a total number of 17 stores: Haryana, 8 stores; Maharashtra, 8 stores; Punjab, 1 store. I've achieved 17% growth in FY 2023-2024.

• Exhibit a positive, friendly & helpful attitude with customers and be sensitive to their needs.
• Maintain counter area displays of merchandise in an orderly and attractive manner.
• Backup Inside Sales desk, Assist and resolve customer complaints, Keeps abreast of new product information and upcoming product promotions.

I have been hired as Store Manager at a 5 lakh counter, and I have made it a 10 lakh counter in 2019-2020 during the duration of Covid-19.

In FY 2020-2021, I made the counter reach 10-15 lakh.

In FY 2021-2022, I made the counter reach 17 lakh.

Award Achievement:

Pan India Centre for Sight "Best Store Manager" by founder of the company.
Awarded Best Store Manager consistently for three years: 2019, 2020, and 2021.

• Achieve daily, weekly, and monthly sales goals based on the department’s goals, and be expected to track their sales.
• Build team spirit, motivate, lead, and develop make-up artists.
• Assure the achievement of the sales targets of the counter.
• Recruit and train make-up artists aligned with brand policies.
• Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.

• Suggest the best and good options for the customer according to their requirements.
• Achieving individual targets on a daily and weekly basis.
• Taking responsibility for all aspects of operation, such as customer complaints and queries, and management reporting.
• Maintaining all the rules that are given by the company (SPO).
• All STST follows in-store, customer calling data, all GRN reporting, and DSR management, etc.

• Handling the customer calls and complaints.
• Responsibility to resolve queries of the customers, requirements, and needs.
• Suggest the best and good options for the customer according to their requirements.
• Achieving individual targets on a daily and weekly basis, which were given by the owner of the shop.