Vikram Singh Gaur
Summary
Strategic telecommunications professional with 11+ years across Delivery Assurance, Order Assurance, Planning Governance, and enterprise service coordination. Experienced in working with global enterprise customers, resolving escalations, driving process optimization, and ensuring predictable service delivery across IPVPN, Ethernet, DIA, SD‑WAN, Voice.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Assurance (Planning Design Specialist)
Vodafone
05.2024 - Current
- Managed and validated DA/SIPS requests ensuring accurate classification and planning readiness.
- Validated end-to-end technical feasibility checks including routing design, access availability (Fibre, Copper, 5G), resiliency paths, and design constraints.
- Coordinated with IP Core, Access, Transmission, Voice and Security teams to validate solution viability.
- Led cross-domain clarification calls resolving routing, port capacity, CPE compatibility and core readiness queries.
- Consolidated technical quotes, cost inputs and feasibility outputs for downstream teams.
- Maintained lifecycle tracking: Feasibility → Network Design → Access Ordering → Build → SAT/UAT → RFS readiness.
- Supported planning calls ensuring clarity on deliverables, risks, dependencies and alignment with SLAs and vendor timelines.
- Built strong relationships with commercial, finance, PMO, service delivery, engineering and onshore stakeholders.
Order Assurance Specialist
Vodafone
04.2016 - 04.2024
- Interpreted enterprise customer requirements and converted them into feasible, technically validated orders across IPVPN, Ethernet, DIA, SD-WAN, SIP and Voice.
- Collaborated with Sales, Solutions, Engineering, Delivery and Vendors to validate designs and ensure clean submissions.
- Ensured technical feasibility checks, port capacities, access constraints and design gap identification to minimise rework.
- Managed order pipelines, design reviews and documentation accuracy throughout the lifecycle.
- Delivered enterprise-grade solutions by coordinating multi-domain inputs ensuring SLA alignment and customer satisfaction.
- Applied strong technical understanding of IPVPN QoS, EWL, DIA, L2/L3 NNI, VoIP, PSTN and routing/switching fundamentals.
Service Delivery
Tata Communications Ltd
01.2013 - 01.2016
- Managed delivery service for UK enterprise customers achieving 95% satisfaction.
- Delivered MPLS, IPVPN, EWL, NPLC and Internet services tailored to customer needs.
- Partnered with design teams and customers for customized connectivity solutions and supported deployments and migrations.
- Coordinated internal teams, vendors and resources improving communication efficiency.
- Contributed to process-improvement initiatives enhancing delivery performance and service quality.
Education
B.Tech - Electronics & Communication Engineering
Pranveer Singh Institute of Technology
KanpurSkills
- Product Knowledge: IPVPN, Ethernet, DIA, SD‑WAN, Voice
- ITIL v4
- MS office
- Power BI, Power Apps, Power BI
- Networking: LAN/WAN, MPLS, SD‑WAN, Routing & Switching
- SAP
- CRM Tools
- CRM Clarify
- C2Q
- Cramer
- Programming: Python, C
- Decision-making
- Task prioritization
- Excellent communication
- Self motivation
- Problem-solving abilities
- Analytical thinking
- Project management
- Collaboration skills
- Teamwork skills
- Time management
- Stakeholder engagement
- Cross-functional collaboration
- Problem solving
- Process improvement
- Project coordination
- Process Optimization & Risk Management
Certification
- ITIL v4 Foundation
- C++ (Foundation)
Awards
- Star Award Nomination, 30/06/25, for continuous support and cross functional team collaboration.
- Star Award, 03/12/25, Learning achievement & Delivery Assurance contribution.
- Star Award, 28/01/26, High-quality project completion & cross-functional collaboration.
Timeline
Delivery Assurance (Planning Design Specialist)
Vodafone
05.2024 - Current
Order Assurance Specialist
Vodafone
04.2016 - 04.2024
Service Delivery
Tata Communications Ltd
01.2013 - 01.2016
B.Tech - Electronics & Communication Engineering
Pranveer Singh Institute of Technology