Summary
Overview
Work History
Education
Skills
Certification
Languages
Training
Affiliations
Timeline
Generic
VIKRAM SINGH RAWAT

VIKRAM SINGH RAWAT

DELHI

Summary

Scrum Master with 17 years of extensive expertise in Quality Control & Assurance, Requirement Gathering, and Operations Management. Demonstrates a visionary approach in leading teams to implement innovative solutions, driving process improvements, and ensuring stakeholder satisfaction. Renowned for delivering breakthrough improvements and fostering a collaborative environment to achieve operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tech Product Manager

Optum Global Solutions
11.2020 - Current
  • Collaborate with teams to address product-specific requirements, achieving measurable improvements.
  • Identify and implement opportunities to enhance business processes, boosting efficiency.
  • Utilize analytical skills to pinpoint enhancement areas, resulting in significant operational gains.
  • Serve as liaison between business and technical teams, ensuring seamless communication.
  • Analyze product requirements, propose data-driven solutions, and implement process improvements, resulting in substantial operational efficiency gains.
  • Deliver measurable improvements through strategic analysis, identifying key enhancement areas and implementing targeted solutions for optimal outcomes.

Project Manager

Optum Global Solutions
12.2019 - 10.2020
  • Led cross-functional team, driving project assessments and implementations. Conducted benefit analyses, ensuring strategic alignment and resource optimization.
  • Conducted detailed project assessments, validating business value for strategic alignment.
  • Directed project teams and maintained stakeholder relationships, facilitating seamless communication throughout project lifecycles.
  • Created automation solutions that improved efficiency and reduced operational costs.
  • Prepared comprehensive project reports, ensuring formal closure, stakeholder satisfaction, and thorough documentation of outcomes.
  • Engineered customized automation solutions, significantly reducing costs and streamlining operations across diverse business segments.
  • Evaluated project feasibility and business value, optimizing resource allocation and driving strategic decision-making processes.

Manager- Reporting

Genpact India
09.2017 - 11.2019
  • Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Setting quality standard for operations, ensuring quality customer experience; adhering to SLA & work processes.
  • Creating awareness for driving process improvement strategy and ensuring maximum operational efficiency.
  • Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving issues, ensuring minimum TAT.
  • Creating a standardized reporting mechanism including SOP’s and automating reports wherever possible; publishing the incentive scorecards for the broader team (120+ people).
  • Assessing customer feedback, evaluating ad-hoc analysis and reporting & providing critical feedback to associates on improvements and achieving customer satisfaction matrices.
  • Formulating corporate goals, short term and long-term budgets and developing business plans for achievement of these goals.
  • Working with different teams based out of different cities to provide a unified reporting platform and provide a daily, weekly and monthly consolidated view for the management.
  • Corresponding with customers in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Spearheading project activities involving working out various requirements and monitoring overall project operations for ensuring timely completion.
  • Coordinating or the identification of training needs of employees for upgrading their technical skills.
  • Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of project to the client; extending production support for applications.
  • Managing the implementation phase by formulating project plans, planning resources and managing issues arising due to scope creep or other technical / personnel matters.
  • Analyzing user needs and software requirements to determine feasibility of design within prescribed time and cost constraints.
  • Ensuring adherence to quality norms throughout the implementation process.

Assistant Manager - Reporting

Genpact India
11.2013 - 09.2017

Business Analyst

Genpact India
01.2010 - 10.2013

Process Developer

Genpact India
04.2007 - 12.2009

Education

B.Sc. - Physics, Chemistry, Mathematics

HNB Garhwal University
05.2004

Skills

  • Certified Scrum Master
  • JIRA
  • Rally
  • SQL
  • Power BI
  • MS Visio

Certification

  • Certified Scrum Master - Scrum Alliance
  • CIPM – Project Management
  • Green Belt, Genpact India, Gurgaon, IN
  • Lean Six Sigma, Genpact India, Gurgaon, IN

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Training

  • Team Leading essentials by Dale Carnegie
  • PMP Preparatory course
  • Corporate Etiquette
  • Human relations Masterclass

Affiliations

  • Scrum Alliance

Timeline

Tech Product Manager

Optum Global Solutions
11.2020 - Current

Project Manager

Optum Global Solutions
12.2019 - 10.2020

Manager- Reporting

Genpact India
09.2017 - 11.2019

Assistant Manager - Reporting

Genpact India
11.2013 - 09.2017

Business Analyst

Genpact India
01.2010 - 10.2013

Process Developer

Genpact India
04.2007 - 12.2009

B.Sc. - Physics, Chemistry, Mathematics

HNB Garhwal University

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