Vikram V

· Handled end-to-end visa and immigration processes for business travelers and expatriates, including USA (B1/B2, H-1B, L1), UK, Canada, Australia, Saudi Arabia, Singapore, South Africa, Philippines, Colombia, and Schengen countries—ensuring timely documentation, consular appointments, and compliance with immigration laws.

· Collaborated with HR to facilitate work permit applications and assist employees with relocation documentation for long-term assignments abroad, streamlining mobility processes across company’s overseas locations mainly USA, Philippines and Canada.

· Developed standardized visa checklists, streamlining the visa application process.

· Liaised with service providers and consular partners to manage visa documentation and processing for international business travel, ensuring compliance with host country regulations and minimizing visa processing delays.

· Ensured on-time visa application submissions through close coordination with TMC.

· Responded promptly and accurately to visa-related queries from employees and stakeholders, providing guidance and end-to-end assistance throughout the visa application process.

· Handled and oversaw all aspects of domestic and international travel arrangements, including flight bookings, hotel accommodations, and visa processing, ensuring a seamless travel experience aligned with corporate travel policies.

· Ensured employees selects least logical fare options for both domestic and international flights, balancing cost-efficiency with travel convenience in accordance with corporate travel policies.

· Closely worked with the Concur development team in setting up and customizing the Concur self-booking tool aligning with organizational travel policies.

· Collaborated with in-house development teamto set up and customize internal travel tool, enhancing user experience and aligning with organizational travel policies.

· Monitored use of internal travel tools to ensure proper travel request initiation and approval workflows were consistently followed.

· Reviewed corporate travel tool performance and collaborated with the development team to implement system improvements based on user feedback and evolving business needs.

· Managed employee cab requests across Pan India by coordinating with approved service providers, ensuring timely, safe, and cost-effective ground transportation.

· Managed the in-house travel fleet consisting of company-owned vehicles for senior leadership at the Bengaluru location, ensuring timely availability, driver coordination.

· Designed travel policies and projected corporate travel budgets to optimize spend and enhance compliance.

· Managed and nurtured strong relationships with travel agencies and vendors, ensuring high service quality, favorable contract terms, and alignment with corporate travel objectives.

· Facilitated hotel rate negotiations between procurement and travel vendors, achieving competitive corporate pricing and service agreements.

· Prepared and analyzed monthly travel budget reports, tracking travel spend trends and providing insights to management for cost control and policy refinement.

· Managed monthly provisioning of travel-related transactions with vendors, ensuring accurate invoice reconciliation and timely submission to Finance for prompt vendor payments.

· Ensured accurate inclusion of GST numbers on vendor invoices, maintaining compliance with tax regulations and supporting smooth processing by the Finance team.

· Coordinated the collection of NDCs from vendors, supporting accurate financial documentation and audit readiness.

· Ensured timely and efficient travel and logistics management for Partners and Managers, including flight bookings, hotel accommodations, and ground transportation, delivering a seamless end-to-end travel experience.

· Managed executive calendar management.

· Managed and submitted various expense claims (medical, travel, telecom, fuel) for partners to Finance via Concur expense tool, ensuring accurate documentation and timely reimbursements in compliance with company policy.

· Executed end-to-end project administration tasks in Oracle ERP tool, including project setup, code management, funding updates, and invoice processing (generation, cancellation, adjustments.

· Raised Purchase Requisitions (PR) and Purchase Orders (PO) for vendor invoices related to professional services and database subscriptions using Oracle ERP tool.

· Ensured timely and efficient travel and logistics management for Partners and Managers, including flight bookings, hotel accommodations, and ground transportation, delivering a seamless end-to-end travel experience.

· Handled Senior General Manager’s extensive calendar management.

· Updating and monitoring teams Key Performance Indicators (KPIs) to ensure alignment with business goals.

· Quickly adapted to and learned new office technologies as they were implemented, ensuring seamless integration into daily workflows and supporting team productivity.

· Provided E-Sugam support to the procurement team ensuring timely support for procurement of materials from suppliers.

· Managed and submitted various expense claims (medical, travel, telecom, fuel) for partners to Finance via in house expense tool, ensuring accurate documentation and timely reimbursements in compliance with company policy.

· Managed day-to-day administrative activities, and acting as a coordinator to the service Engineers team, ensuring smooth operational support.

· Accountable for managing the imprest amount for office expenses, ensuring accurate tracking, timely disbursement, and proper documentation of petty cash usage

· Managed bill collection and payment coordination with Accounts for utilities and vendors, ensuring timely settlements.

· Managed office procurement by generating POs through internal ERP, supporting efficient purchasing and inventory control.

· Monitored employee attendance (manual & biometric) and submitted reports to HR and management to support workforce tracking.

· Updated engineers' schedules, received and recorded service reports, and managed the dispatch of invoices to customers, ensuring timely service delivery and billing accuracy.

· Created spare part estimates, Pro-Forma invoices, and DCs to support efficient and accurate consignment handling

· Followed up with customers for payments related to services and spare parts, and ensured timely collection and reconciliation of outstanding dues

· Managed fuel/travel claims for service engineers, screened invoices, and liaised with Accounts for reimbursements.

· Handled clients insurance process for U.S.-based employees, ensuring accurate documentation, timely enrollments, and effective coordination with insurance providers.

· Managed insurance deductions and headcount billing for various employee health benefit plans, ensuring accurate processing and coordination with clients payroll team.

· Performed monthly payroll-billing reconciliations and resolved discrepancies in clients HR/payroll data to maintain data integrity.

· Addressed employee insurance-related queries on payroll via email, ensuring prompt resolution and clear communication regarding policy details and deductions.

· Followed up with clients on statutory payments and performed reconciliation of received payments, ensuring accurate financial reporting.

· Maintained and regularly updated process documentation, and facilitated staff training to ensure adherence to procedures and knowledge consistency.

· Managed customer service for global hotel reservations via an online booking platform.

· Managed hotel reservations related queries and complaint emails, providing prompt and effective customer support.

· Coordinated with accommodation suppliers for global hotel reservations, including handling amendments and cancellations, ensuring smooth booking experiences for customers.

· Handled customer credit card transactions online, including deductions, refunds, and processing of amendment and cancellation charges.

· Managed a team of 20 consultants under the guidance and support of the Team Leader, ensuring alignment with performance goals, operational efficiency.

· Maintained high client satisfaction by focusing on quality, performance, and strict adherence to SLAs.

· Conducted training sessions for consultants on business processes, ensuring process adherence across the team.