Vikram Venugopal
Product Manager
Bengaluru,Karnataka
Summary
Product manager with over 8+ years of experience in the industry, including product roadmap development, market research, and data analysis. Highly skilled at spotting revenue-generating opportunities. Driven and strategic, with a track record of successful product launches and market penetration. Individual with a passion for turning concepts and ideas into delightful product journeys.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Product Manager
LinkTek Corporation (Clearwater, Florida)
Bengaluru, Karnataka
10.2020 - Current
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Established criteria for each milestone within the product roadmap which helped in reducing the time between product updates from 8-12 weeks to 4-6 weeks via the implementation of Agile methodologies.
- Maintained positive vendor relations to build strong partnerships
- Liaised with clients to better understand business needs and current market landscape.
- Spearheaded collaborative efforts to bring products to market
- Ideated, designed and implemented modern UI standards for a product that has been using legacy UI.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Worked closely with high-ticket clients such as BAE Systems, Kruger, UBS, Électricité de France, Migros and few more.
Associate Product Manager
Shopx.in
Bengaluru, Karnataka
10.2018 - 10.2020
- Successfully launched localization of the product, which improved customer retention by 23%.
- Led the team that launched ShopX TV, an engagement and rewarding platform that helped in increasing our daily active users by 37% and our daily converting users by 16%.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Managed product demonstrations and testimonials for performance evaluation.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
Customer Success Manager
Joist Pvt. Ltd (Toronto, Canada)
Bengaluru, Karnataka
11.2017 - 09.2018
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance thus helping our team bring down our SLA's by 8%.
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Consulted with product development teams to enhance products based on customer interest data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained positive vendor relations to build strong partnerships.
Partnership Officer and Project Manager
Foofys Solutions
Bengaluru, Karnataka
02.2015 - 04.2017
- Led a team of 24 developers and designers that worked on multiple products simultaneously.
- Helped in growing company by 40% annually in terms of revenue.
- Worked closely with early stage entrepreneurs in helping them realize their vision and achieving them.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Customer Service Executive
HSBC Pvt. Ltd
Bengaluru, Karnataka
09.2013 - 02.2015
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Subject Matter Expert
Barclays Shared Services Pvt. Ltd
Chennai, Tamil Nadu
06.2011 - 02.2013
- Documented client progress through case notes and documentation which in turn helped over 100,000 customers who were affected by insurance scams.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Designed and prepared technical reports, studies and related documentation.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Facilitated product development with implementation of standard best practices.
Education
B.E - Electrical And Electronic Engineering
SRM Easwari Engineering College
Chennai 04.2006 - 06.2010
Skills
Research and trend analysis
Product development
Strategic planning
Client communication
Scrum methodology
Agile frameworks
Decision-Making
Problem-Solving
Training and Development
Client service optimization
Timeline
Product Manager
LinkTek Corporation (Clearwater, Florida)
10.2020 - Current
Associate Product Manager
Shopx.in
10.2018 - 10.2020
Customer Success Manager
Joist Pvt. Ltd (Toronto, Canada)
11.2017 - 09.2018
Partnership Officer and Project Manager
Foofys Solutions
02.2015 - 04.2017
Customer Service Executive
HSBC Pvt. Ltd
09.2013 - 02.2015
Subject Matter Expert
Barclays Shared Services Pvt. Ltd
06.2011 - 02.2013
B.E - Electrical And Electronic Engineering
SRM Easwari Engineering College
04.2006 - 06.2010