Vikram Beri

• Business Development from Ground Up: Successfully conceptualized, planned, and executed the establishment of the Kawasaki dealership in Ahmedabad, from initial application and interview process to finalizing the dealership agreement, demonstrating strong entrepreneurial initiative and negotiation skills.
• Strategic Partnership and Deal Closure: Led negotiations and effectively communicated the value proposition to Kawasaki Motors, securing the dealership agreement and establishing a strategic partnership, positioning the company for long-term growth and success in the Ahmedabad market.
• Project Management Excellence: Orchestrated the entire project lifecycle, including site selection, facility setup, staffing, and operational planning, ensuring seamless execution and alignment with organizational objectives and brand standards.
• Market Penetration and Expansion: Implemented strategic marketing and sales initiatives to penetrate the Ahmedabad market, driving brand awareness, customer acquisition, and revenue growth, resulting in the establishment of Kawasaki as a leading player in the region.
• Cross-functional Collaboration: Collaborated with internal teams and external stakeholders to streamline processes, optimize resources, and overcome challenges, fostering a culture of teamwork and innovation to achieve project milestones and deliver exceptional results.

• Launched quality assurance practices for each phase of development
• Developed partnerships with key industry players that expanded our client base or increased our revenue streams.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Streamlined operations for cost reduction through process optimization and efficiency improvements.
• Earned company exceptional ratings and testimonials from clients and industry organizations.
• Set and monitored annual budgets for marketing department and ensured proper execution for best outcome of the activities.
• Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
• Developed and implemented successful strategies for building company sales.
• Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
• Conducted thorough market research to identify emerging trends in the industry that informed future business decisions.
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
• Expanded market reach by identifying and pursuing new business opportunities.
• Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
• Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
• Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge

· Handled customer queries and issues

· Received promotion in first six months of joining; promoted to Customer Care Executive from a Trainee

· Managed the Escalation Desk

· Led a team of 15 member welcome calling project

· Conducted lectures on computer assembling, installation of different operating system as well as software

· Accountable for maintaining around 70 computers and their LAN connectivity.