Vikramjeet Singh
Noida
Summary
- Qualified IT Professional with 9+years of total experience including 8+ years of experience as a ServiceNow Developer and Administrator.
- Good learning and comprehension of ITIL, ITOM, ITSM process.
- Have strong experience in technical implementations of various ServiceNow modules such as Change, Incident, Problem, Configuration Management, Knowledge Management, Service Catalog, CMDB Discovery, Orchestration and Service Portals etc.
- Hands-on experience of working with script based ServiceNow components such as business rules, script includes, client scripts, UI pages, UI Actions, Scheduled Jobs, SLAs, ACL, Workflows, process flows, UI Policies, Data Policies, View Rules, Transform maps/scripts, Inbound email actions, auto flush rules, Templates and Notifications, Email scripts etc.
- Extensive experience of working with ServiceNow Glide classes such as Glide Record, Glide Aggregate, Glide Ajax etc.
- Worked on resolving the day-to-day complex issues/bugs related to integrations, processes, scripts, and workflows etc.
- Worked on Interceptors, assignment/priority data rules, Record producers, Order Guides, flow designers, System Diagnostics, Version Upgrades, CI class manager, session debuggers etc.
- Excellent skills on installing Mid servers, configuring OOB probe and pattern discovery schedules, debugging errors using mid server logs and horizontal logs and customizing patterns for cloud discovery.
- Have an in-depth knowledge and strong working experience on bidirectional integrations using REST and SOAP and various REST HTTP Methods i.e., POST, PUT, GET, DELETE etc.
- Created multiple reports and Dashboards and scheduled the report for email circulations.
- Performed Data loading using import sets and Transform maps.
- Had a good experience as a mentor leading team of 4 members.
- Works on Agile Methodology and Waterfall Methodology and have direct interactions with the BSA on daily scrum calls.
- Having strong knowledge on JAVA, HTML, CSS, Angular and JavaScript.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior ServiceNow Developer
NetApp India PVT LTD
Bangalore
01.2022 - Current
- Worked on yearly upgrades by cloning, Identifying and fixing all the impacted scripts and functionalities followed by the UAT, DRY run and production release.
- Has handson experience in the areas of Incidents Management, Problem Management, Service Catalogs, Knowledge Management, Change Management, Assets Management, CMDB etc
- Created countless server side scripts like Business Rules, Scripts Includes, Scheduled Jobs, Fix scripts, Transform scripts using the GlideRecord and GlideAggregate operations
- Developed many Service catalogs like catalog items(with workflows), record producers and order guides to order multiple items through requests.
- Created multiple Catalog client scripts, Data policies, UI policies and UI actions to make client side changes.
- Created the UI pages to use them in Catalog items, Implemented using UI scripts.
- Created Knowledge articles to document the steps and created the new Knowledge workflows versions to adjust as per the requirements.
- Has strong working experience on REST Web services, HTTPS methods, Application registries for OAuth, ACLs, SLA, View Rules, Email scripts, Inbound Actions, Workflows, flow designers, auto flush rules, reports, dashboards, Notifications, Business rules, etc
- Has strong working experience with cloud projects like DevOps, IaaS, DbaaS, MarketPlace.
- Integrated CloudOne DevOps projects with 'Ansible Automation Platform' using REST API services for HostSpaces, DataSpaces, Microservice/pipelines, Workspaces, Application Onboarding, Entilement, Migrations etc.
- Integrated CloudOne IaaS projects with 'Ansible Automation Platform' using REST API services for Servers and Load Balancers provisioning, Images creations, Storage additions/modifications etc.
- Integrated CloudOne DevOps and IaaS projects with 'Ansible Automation Platform' using REST API services for HostSpaces, DataSpaces, Microservice/pipelines, Workspaces, Application Onboarding provisioning and Update.
- Integrated Cloud MarketPlace with third Party tool to onBoard and offBoard FQDN and add users to it.
- Integrated ServiceNow platform directly with Infoblox platform using REST API services to create, modify and delete the DNS related to HostSpaces and Dataspaces
- Integrated ServiceNow Platform with AWS ec2, s2, s3 services using a signing Signature Authentication.
- Performed various REST API service Integrations with third party tools like BAAR, Azure, PageDUTY and myCloud etc
- Performed many Data Loading, created import sets and Transform map/scripts
- Created and modified the ACLs for multiple tables
- Worked on resolving the day-to-day complex issues/bugs related to integrations, process, and workflows etc
- Worked on flow designers to create a dynamic Approval reminder process that gets triggered from an SLA and sends an email reminder followed with request cancellation.
- Created multiple Scan checks such as Linter Checks, Column Checks, Table Checks and Script Only checks to maintain the system health and follow the best practices
- Created multiple customized workflow activities and have excellent working experience on all the workflow activities like 'run script', 'timers', 'Wait for conditions' 'Powershell custom activities', 'notifications', 'Approvals', 'turnstile',' wait for', 'if' etc.
- Build a full-fledged custom Kubernetes Discovery using scripts in a scheduled job to scan all the Kubernetes Clusters, PODS, Docker containers, Nodes and relate them to each other based on REST API responses. Runs every 8 hours for each cluster and updates the data in real time
- Configured the event collector discovery and Cloud Discovery from scratch and maintained the CMDB.
- Managed the Mid-servers and their engagement in multiple integrations
- Has strong knowledge on CMDB, relationships, rules, CI class manager, system properties and assets Management
- Worked on Service Portals and its Security handling by modifying the custom widgets
- Performed various code peer review and guided with the best coding standards and best practices
- Acted as a mentor for other CloudOne developers to design, implement and execute the Stories on time
- Participated in daily scrum calls and status updates for the sprint stories.
Senior ServiceNow Developer
Infogain India PVT LTD
Noida
03.2018 - 01.2022
- Worked on implementing the various ServiceNow core Process Areas i.e., Incident, Change, Problem, knowledge, configuration, service catalogs, Service Portal, CMDB and Discovery etc
- Designed, implemented, tested, and deployed various technical solutions, such as business rules, client scripts, UI pages UI Actions, UI policies, UI Macro, scheduled job, import sets and transform maps, ACLs, and notifications
- Created email Inbound actions to update the incidents fields based on specific requirement
- Created multiple views and view rule and adjusted the forms
- Developed Multiple customized Service Portal UIs using Angular JS, HTML and JavaScript to integrate them with various tools like AWS, Azure, Ansible, Storage Grid, NEAT and various other tools
- Created Multiple Service Catalogs, Record Producers, Order Guides, workflows and integrated them with third party tools following the best practices (including scripting, security, implementation)
- Created multiple scheduled job scripts and script-includes to build a relation between the applications and load balancers analyzing the complete existing relation hierarchy
- Created multiple business rules, client scripts, UI policies, UI Actions and script include for various enhancements requests and day to day tasks
- Have good experience in Agile methodology, handling and taking day to day Scrum calls with direct clients
- Created multiple workflows for complex projects, integrating them to third part using Mid Servers for Server provisioning
- Configured multiple Notifications using email scripts and triggering on record updates and events
- Worked on Various Customized widget Service Portals, integrating using REST APIs for pulling the data and provisioning Servers, Load Balancers, Storages etc
- Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool
- Worked on building the Admin-less credentials discovery to scan the windows servers with limited access (non-admin)
- Created multiple ACLs and SLAs per requirement
- Configured Data Dictionary overrides for child table records values and operated with JavaScript functions
- Coordinating the instance upgrade activities
- Worked on resolving the day-to-day complex issues/bugs in various modules using multiple scripting elements like UI policies, UI Actions, client scripts, Workflows, Configure Dictionary, notifications, events, Script includes etc
- Configured notification, workflow approvals and corrected the various workflow functionalities
- Created multiple Users, roles, and groups to be used in ACLs implementation and Rest APIs Reports creation, sharing and scheduling done for various reports automation as per request
- Maintained the CMDB CIs for various classes performed various activities including creation, maintenance, update etc
- Created various Performance analytics Dashboards and moved them from one instance to other
- Performed the data loading through transform maps and transform script from various data sources
- Created and updated the knowledge articles.
Senior ServiceNow Developer
HCL Technologies
Noida
02.2015 - 03.2018
- Created Service catalogs items and workflows, integrating it bidirectionally with third part tool 'myCloud' for virtual server provisions
- The process involves server provisioning, auto Change creation, tasks creations and task closure post response from third party tool
- Developed and managed application code, user interface, and third-party integration components
- Maintained existing applications
- Developed codes that meet system standards on premise network
- Configured multiple notifications using email scripts, triggered through workflows and events, corrected approvals, and the various workflow functionalities
- Major activities performed: security, users, groups and roles, tasks, emails, Business Rules, Client scripts, UI Policies, Script Includes, workflows and data loading
- Worked with functional requirements within ServiceNow for Catalog Management, Incident, Web services and interfaces
- Integrated Catalog item Bi-directionally using SOAP web services with myCloud for server provisioning and customization
- Managed data with Tables, the CMDB, Import Sets, and Update Sets for various development phases
- Worked in Waterfall methodology
- Completely designed Service Level Agreement (SLA) as per the FRS requirement
- Updated CMDB_CI_SERVER for server table using transform scripts for record maintenance
- Design and Developed Simple &complex Service Request, Workflows, UI Macros etc
- Scripts and Glide Objects utilized: Business Rules, client scripts, script includes, Glide Ajax, GlideRecord, Glide Aggregate, UI Policies, UI Actions etc
- Integrated Incident request Bi-directionally using REST Web service with Netcool
- Correct Port activation and Load Balancer IP analysis for connection testing over Application server
- Pre-requisites activities: Logs monitoring, Plugin activations, User roles, inbound creation, outbound creation
- Created incident requests on request received through inbound, transform scripts
- Developed transform script for Fields mapping from source into incident table as per the validations
- Outbound created for updating the records at Netcool end
- Scripts and Glide Objects utilized: Business Rules, client scripts, script includes, Glide Ajax, Glide Record, Glide Aggregate, UI Policies, UI Actions etc.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (UPTU)
Lucknow, Uttar Pradesh, India03.2014
High School Diploma -
Shelly School
Udham Singh Nagar, Uttarakhand03.2009
Skills
- ITIL ITSM, ServiceNow, Postman, Rest API explorer
- JavaScript, HTML, Ajax, XML, jQuery, Angular JS
- Windows, Linux
- Application Design
- Application Coding and Testing
- Mobile Application Development
- System Upgrades
- Software Development Standards
- Teamwork and Collaboration
- Software Testing and Validation
- API Design and Development
- Code Reviews
- Configuration Management
- Performance Analytics
- Project Documentation
- Agile Development Methodologies
Snow Integrations
- Servicenow - AWS (for cloudOne backup restore)
- Servicenow - Ansible (for provisioning/managing cloudOne Database, Hostspace, Microservices, Servers, Add-Storage, Remove Storage, Star/Stop/Reboot server, Load Balancers etc)
- Servicenow - Infoblox (for creating DNS records, swapping Ingress from Ambassador to Kong or vice versa)
- Servicenow - MyCloud (for Server provisioning: Länsförsäkringar)
- Servicenow - Github (for release issues/ticket creation)
- Servicenow - Salesforce (for Change Request creations)
- Servicenow - BAAR (for new hire on-boarding)
- Servicenow - Splunk (for threshold monitoring)
- Servicenow - IBM Netcool (for alert-based incident management)
- Zenoss - Servicenow (for Servers monitoring using Alerts)
- Servicenow - PagerDuty (for incident Management)
- Servicenow - Azure (for user groups, applications, and account creation)
- Servicenow - NEAT (to fetch groups and members for update and cleanup in snow)
Personal Information
Title: ServiceNow Developer
Accomplishments
- Received multiple spot awards for best monthly and quarter performance.
- Received spot award for best coding standards.
- Received Spot award for critical issues fixing by taking a lead.
- Received appreciation emails from client for ontime project delivery and efficient designing.
Languages
English
First Language
Punjabi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
- Certified System Administrator (CSA)
- Micro-Certification - Configure the CMDB
Timeline
Senior ServiceNow Developer
NetApp India PVT LTD
01.2022 - Current
Senior ServiceNow Developer
Infogain India PVT LTD
03.2018 - 01.2022
Senior ServiceNow Developer
HCL Technologies
02.2015 - 03.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (UPTU)
High School Diploma -
Shelly School
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