Vikramjeet Singh
Zirakpur
Summary
Seasoned in enhancing customer satisfaction, I excelled at Teleperformance by leveraging my problem-solving and active listening skills. Adept in CRM software and interpersonal communication, I consistently met performance metrics, fostering long-term relationships. My background includes training peers and managing complex inquiries, demonstrating a commitment to excellence and teamwork.
Overview
13
13
years of professional experience
Work History
Tier 2 Customer Service Representative
Teleperformance
03.2019 - 04.2024
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
Senior Customer Service Representative
Incinque Business Solutions
01.2014 - 01.2017
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Customer Service Representative
Dell International India Pvt Ltd
01.2013 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Customer Care Representative
IBM Daksh India Pvt Ltd
05.2011 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
B.COM - Bachelors Of Commerce
Shri Guru Gobind Singh Collage
Chandigarh High School - Accounting
Kendriya Vidhyalaya
Chandigarh06.2008
Skills
- GDPR compliant
- Data entry proficiency
- Email Etiquette
- International Calls
- CRM software knowledge
- Complaint Management
- Remote Support
- Desktop support
- Ticket management
- Technical Troubleshooting
- Microsoft Outlook
- Problem-Solving
- Active Listening
- Friendly and Patient
- Interpersonal Skills
- Highly Professional
- Customer Communication and Empathy
- Collaborative Team Player
- Call Management
- Tracking and Documentation
- User Training
- Emotional Intelligence
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
Timeline
Tier 2 Customer Service Representative
Teleperformance
03.2019 - 04.2024
Senior Customer Service Representative
Incinque Business Solutions
01.2014 - 01.2017
Customer Service Representative
Dell International India Pvt Ltd
01.2013 - 10.2014
Customer Care Representative
IBM Daksh India Pvt Ltd
05.2011 - 01.2013
B.COM - Bachelors Of Commerce
Shri Guru Gobind Singh Collage
High School - Accounting
Kendriya Vidhyalaya