Vikramjeet Singh

• Oversaw daily store operations, ensuring efficiency and compliance with safety standards.
• Managed inventory control processes to sustain accurate stock records and optimal levels.
• Monitored team performance to enhance customer service through effective workflow management.
• Maintained delivery parameters, consistently meeting customer expectations and timelines.
• Analyzed daily report data to identify trends in production performance metrics.
• Ensured all licenses complied with regulatory norms for operations.

Roles: Team Leader Non-Food → Assistant Manager Fresh/Food → Assistant Manager Business Support/Operations

• Started as Team Leader Non-Food, managing a team of 2 ATL and 80 promoters, driving walk-in sales through upselling and cross-selling, analyzing store KPIs, and optimizing category mix and inventory.
• Promoted to Assistant Manager Fresh/Food in 2021, collaborating with buying teams for stock planning, new article introduction, and rate alignment; consistently ensured compliance and achieved 96% GFSA audit score (highest pan India).
• Transitioned to Assistant Manager Business Support, overseeing daily operations including opening/closing procedures, delivery parameter maintenance (L1, L2, D1, D2), returns review, and transport capacity planning.
• Directed business strategy execution by analyzing objectives and customer needs, improving operational efficiency, reducing losses, and maintaining key performance indicators such as WM availability, OFR, Line Fill Rate, and OTP adherence.

Started as a Management Trainee and progressed to Assistant Store Manager, managing a team of 30 employees, and driving sales growth through effective staff training, motivation, and customer relationship management.

• Resolved customer grievances and ensured high member satisfaction by maintaining excellent after-sale service and proactive communication.
• Implemented visual merchandising standards according to company SOPs, optimizing product presentation and store appearance.
• Analyzed sales by category and identified low or zero-sale articles to inform stock planning and reorder decisions using FIFO method.
• Minimized damages, expiry, and shrinkage by adhering to company norms and promoting inventory best practices.
• Maintained store cleanliness, quality service standards, and ensured floor security, handling theft and security risks effectively.
• Developed sales plans focused on achieving targets and enhancing overall customer satisfaction and store profitability.