Vikram Rahul Padamatinti
Bangalore
Summary
Results-driven IT professional with 6+ years of industry experience in networking and cloud technologies, seeking to contribute to a technically challenging and growth-oriented organization. Eager to leverage my skills and expertise in a techno-functional role to deliver value, support business objectives, and continuously advance my professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer I
Amazon Web Services
Bangalore
11.2024 - Current
- Responsible to Troubleshoot and resolve networking issues — such as connectivity loss, packet drops, VPN tunnel down, asymmetric routing issues.
- Analyse VPC flow logs, routing tables, ENIs, and CloudTrail logs to diagnose problems.
- Use tools like traceroute, ping, MTR, tcpdump, and packet captures for deep-dive troubleshooting.
- Assist customers in setting up Site-to-Site VPN, Direct Connect, and Transit Gateway.
- Perform root cause analysis (RCA) for complex networking issues.
- Work with Engineering Teams to resolve service-level bugs or latent infrastructure problems.
- Alert customers to potential pitfalls in architectural setups (e.g., asymmetric routing, overlapping CIDRs).
- Help during planned maintenance windows, providing failover strategies.
- Collaborate with teams across Compute, Security, DNS, Monitoring (CloudWatch) to resolve multi-domain issues.
- Provide updates and maintain clear communication with customers during critical events or outages.
- Escalate complex bugs or service issues to the Networking Development team with a well-documented case history.
Senior Technical Support Engineer
HCL Technologies
Bangalore
04.2024 - 10.2025
- Transitioned from Citrix holding same roles and responsibilities as Senior Technical Support Engineer.
Senior Technical Support Engineer
Citrix Systems
Bangalore
01.2022 - 04.2024
- Cloud Software Group (Formerly known as Citrix Systems) outsourced Technical Support Team to HCL Technologies.
- Responsible for troubleshooting of various Citrix solutions which includes Load balancing, Content Switching, App Expert, Gateway VPN, App Enumeration, App Launch, and ICA Proxy issues
- Delivering training sessions to new comers about the Product and Process followed in the organization
- Ensured high network availability and minimal downtime by implementing and managing High Availability architectures, Load Balancers, and Gateway services.
- Managed authentication and authorization mechanisms using Single Sign-On (SSO) protocols such as SAML, LDAP, and RADIUS to enhance security and access control.
- Proficient in using network diagnostic tools including Wireshark, packet capture (PCAP), and tcpdump for in-depth analysis and troubleshooting.
- Handled and prioritized production-impacting incidents across all severity levels — Critical, High, Medium, and Low — ensuring timely resolution and minimal service disruption.
- Performed effective troubleshooting and root cause analysis, and escalated complex issues to Tier 3 (Engineering Services). Also facilitated bug tracking and feature enhancement requests, while maintaining transparent and professional communication with customers.
Network Switching Engineer
CSS Corp
Chennai
08.2019 - 01.2022
- Responded to a wide range of service, product, technical, and customer-related queries, including feature functionalities and product specifications.
- Collected and analysed log files from customers to identify and troubleshoot technical issues.
- Diagnosed and resolved enterprise network issues via phone and email, focusing on protocols such as DHCP, VLAN, and LACP.
- Configured Spanning Tree Protocols including STP, RSTP, and MSTP, and adjusted Root Bridge priorities to optimize network stability.
- Created and managed user login credentials, including password resets upon user request.
- Implemented Standard and Extended Access Control Lists (ACLs) to enhance network security.
- Collaborated with Support Engineering Teams through internal messaging platforms to resolve complex customer cases.
- Escalated unresolved incidents or service requests to senior-level support teams following internal escalation protocols.
- Handled hardware diagnostics for faulty switches and initiated Return Merchandise Authorization (RMA) procedures when required.
- Guided customers through firmware upgrade processes to ensure systems were running the latest supported versions.
- Maintained comprehensive documentation of all configuration changes, troubleshooting steps, and resolutions to ensure continuity and knowledge sharing.
Education
Bachelor of Technology - Computer Science
Lovely Professional University
Punjab08-2018
12th - MPC
SR. Junior College
Warangal05-2014
10th -
Thapar Vidya Vihar
Warangal04-2012
Skills
☁️ Cloud & Hybrid Networking
- AWS Services: Site-to-Site VPN, Direct Connect, Transit Gateway, AWS Resource Access Manager (RAM)
- Hybrid Connectivity: IPsec VPN tunnels, BGP over Direct Connect, Transit Gateway route propagation
🔀 Load Balancing & Traffic Management
- Network Load Balancers (NLB)
- Citrix NetScaler (Application Delivery Controller)
- Citrix ADM (Application Delivery Management)
🌐 Core Networking Protocols & Concepts
- Routing Protocols: RIP, EIGRP, BGP
- Switching & LAN Technologies: VLAN, STP, RSTP, HSRP, Ethernet, Fast Ethernet
- Standard Protocols: TCP/IP, ICMP, DNS, DHCP, HTTP, SSL/TLS
🛠️ Network Monitoring & Troubleshooting Tools
- Packet Analysis: Wireshark, tcpdump, PCAP
- Performance Testing: IPERF, MTR, ping, traceroute
- Log Analysis & Debugging: AWS VPC Flow Logs, CloudWatch, Linux syslogs
💻 Operating Systems
- Linux and Windows
Certification
- AWS Certified Solutions Architect - Associate (AWS04758735)
- Citrix Certified Associate App Delivery and Security
- CCNA Certified (License ID: CSCO14079749)
Timeline
Cloud Support Engineer I
Amazon Web Services
11.2024 - Current
Senior Technical Support Engineer
HCL Technologies
04.2024 - 10.2025
Senior Technical Support Engineer
Citrix Systems
01.2022 - 04.2024
Network Switching Engineer
CSS Corp
08.2019 - 01.2022
Bachelor of Technology - Computer Science
Lovely Professional University
12th - MPC
SR. Junior College
10th -
Thapar Vidya Vihar