Micro soft Azure
VIKRAMSINGH PARIHAR
Product Manager
Pune
Summary
Middle level assignments in PMO Operations /Product management / Project Managment / Business Process / Operations / Customer care Management with an organization of repute.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Product Manager
Bajaj Finance Ltd
Pune
10.2021 - Current
- Currently handling the horizontal 3in1 App Monitoring & App Release management.
- Responsible for monitoring of the 3in1 Production & UAT app environment.
- Identification of new work streams for better app productivity
- Suggest Funnel Improvement / Changes / Enhancement
- Training and onboarding off-role team
- Support Team Management: Handling the Team of 13 off- roll support executives.
- Using tolls for monitoring like New Relic, Azure Board, Power-BI, User Experior , KPI Portal, Google Console, Clever Tap
- Work with team as per requirement we help to PMO SPOC in various modules to test & other support they required
- Monitor Daily KPI dashboard Doing analysis for failure percentage & inform to concern modules SPOC regards same.
- Ensure in Manual testing activity approx 600 items of 35 to 40 cycle should be done by monitoring team in Day & Same manual testing Heat-map Dashboard publish every day
- Review all Play store comments written by customers and report issues
- Retest all production issues and monitor to closure User Testing of new modules/ functionalities and stakeholder management
- Work with PMO team to perform UATs Testing
- Meet PMO teams in periodic manner to find way forward on new processes & revamp of old processes.
- iii Support in managing customer escalations App Management Reports
- i. Publish Daily Dashboard ii. Publish Business Support reports
Assistant Manager Debt Managment Service
Bajaj Finance Ltd
Nagpur
11.2019 - 10.2021
- Debt Management Service
- Currently handling CD (consumer durable) bucket X at Nagpur area
- Customer Base – 5000 Team size (Handing 3 collection agency + 1 Tele calling agency) (team size 40) Responsible for scheduled OBD at local tele calling agency, promotions for enhance the collection efficiency to approach to consumers to convert into regular payer
- Area wise allocation of cases to agencies and monitor his performance
- Responsible for managing and undertaking collections process for debts that have been allocated
- To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly Monthly basis, etc
Central Processing Team Leader
Spanco Nagpur Discom Ltd, SND Ltd, An Essel Group
Nagpur
07.2018 - 11.2019
- Currently handling 0-30 bucket 100% collections efficiency at Nagpur Power distribution
- Consumer Base -4.50 lacs | Team Size (In House Call center (30 Tele callers – Collection agency 60 Field Executives)
- Responsible for scheduled & designed daily OBD & SMS promotions for enhance the collection efficiency to approach to consumers to convert into regular payer
- Bucket wise and area wise allocation of cases to In-house collection team and agencies.
- Derived the agency performance as per collection requirement in DF area
- Responsible to lead Call center for approach to consumer for improve collections as per respective bucket.
- Proposing and close the waiver due to service or other issues
- Ensuring zero movement of cases from lower bucket to higher bucket.
- Process Monthly Audit activity & report submitted to CCC head Responsible for all type of internal department & External department Letter communication.
- Maintain monthly MIS (billing complaint & Inquiry, collection, compliance, NSC, etc.)
Assistant Manager
Orange City Water Pvt Ltd, Orange City Water Pvt. Ltd
Nagpur
09.2016 - 07.2018
- Heading the complete operations of the Commercial customer centre since September2016
- Formulation of policies / guidelines for the entire commercial process of business
- Responsible for correction of bills, collections / recovery of outstanding bills and resolution of billing complaints
- Responsible for RTI compliances resolve on given timeline
- Implementation and review of consumer-oriented schemes for better service delivery standards
- Performance Monitoring and MIS Reports preparation and status reporting to top management
- Responsible for resolution of billing, online complaint & other commercial complaints escalated as second level resolution point within a TAT of 3 days so as to maximize the CIS
- Coordinating with various departments to resolve consumer complaints for effective communication between consumer and company
- Co-coordinating with other departments for early resolution of complaints
- Analytical support for process improvement Implementation of consumer-oriented schemes for better service delivery standards
- Monitoring and improving performance of Company in the fields of new connection/other application & revenue / billing & collections.
Team Leader
Spanco Nagpur Discom Ltd, SND Ltd, An Essel Group
Nagpur
11.2011 - 08.2016
- Heading the complete operations of the Commercial customer centre
- Encompassing the following:
- Handling Commercial operations (New service connection, Meter reading, Bill Generation, Bill distribution, Collections, sales & meter mgmt.)
- Handing Customer Service Team in two zones
- Provide effective strategic direction and leadership of the customer interface
- Responsible analysing commercial losses and arrange camp in different locations
- Backed customer service process owner Responsible for all back office & operational activities individually & as team (Name change, tariff change, Bill adjustments, billing card file processing)
- Responsible for monthly billing processing & ensure process it on time
- Resolving disputes billing and solving customer complaints Special Projects process owner for two circles (like consumer service, NSC)
- Collecting account and billing processing information from the consumers
- Responsible for collection activity in 365+ Bucket Maintain monthly MIS (billing complaint & Inquiry, collection, compliance, NSC, etc.)
Education
MBA - Finance Management & InternationalBusiness Management
G.H. Raisoni School OF Business Management
Nagpur 06.2010 - 08.2012
Master's in Commerce - Finance & Accounts
Nagpur University
Nagpur 04.2010 - 04.2012
Advance Diploma - Soft skills and Personal Development
G.H. Raisoni School
Nagpur 01.2011 - 12.2011
B.Com - Commerce
Dr. Ambedkar Collage Nagpur University
Nagpur 03.2006 - 04.2009
HSC - Commerce
New English Jr Colleage
Nagpur 01.2005 - 04.2006
SSC - Genral Study
St. Anthony High School
Nagpur 01.2003 - 03.2004
Skills
Product Managment
Accomplishments
- Kudos for exceptional Performance in the month of Jan-23.
- Achieve 98.18% in July-21 received (GAME CHANGER AWARD).
- (Certified Trainer) Certified Facilitator for delivering training on ‘Collection Change Agent Program”.
- Achieve 98.18% in SEP-21, continuously since last three month
- Achieve 98.32% in AUG-21, achieve Monsoon contest (First in group)
- Achieve 98.18% in July-21 received (GAME CHANGER AWARD)
- (Certified Trainer) Certified Facilitator for delivering training on ‘Collection Change Agent Program”
- Achieve 96.96% in Feb-21 received special thanks certification from NM
- Achieve 97.50 % branch in ( Oct -20 Nov 20 ) Contest.
Software
Clever Tap
CIS
Customer Eye 360
User experior
Advance excel
KPI Dashboard
Power BI
Certification
Certificate PMP from Google Project Management (Coursera)
Timeline
Certificate PMP from Google Project Management (Coursera)
11-2022
Developing Innovative Ideas for product Leaders (Coursera)
11-2022
Product Manager
Bajaj Finance Ltd
10.2021 - Current
Assistant Manager Debt Managment Service
Bajaj Finance Ltd
11.2019 - 10.2021
Central Processing Team Leader
Spanco Nagpur Discom Ltd, SND Ltd, An Essel Group
07.2018 - 11.2019
Assistant Manager
Orange City Water Pvt Ltd, Orange City Water Pvt. Ltd
09.2016 - 07.2018
Certified Advance Diploma in soft skills and Personal Development (V/09/DSS/7278)
12-2011
Team Leader
Spanco Nagpur Discom Ltd, SND Ltd, An Essel Group
11.2011 - 08.2016
Advance Diploma - Soft skills and Personal Development
G.H. Raisoni School
01.2011 - 12.2011
MBA - Finance Management & InternationalBusiness Management
G.H. Raisoni School OF Business Management
06.2010 - 08.2012
Master's in Commerce - Finance & Accounts
Nagpur University
04.2010 - 04.2012
B.Com - Commerce
Dr. Ambedkar Collage Nagpur University
03.2006 - 04.2009
HSC - Commerce
New English Jr Colleage
01.2005 - 04.2006
SSC - Genral Study
St. Anthony High School
01.2003 - 03.2004
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