Vikrant
New Delhi
Summary
Experienced professional with 8+ years in banking operations and card management systems, specializing in end-to-end support for online card transactions, settlements, and fraud prevention. Proficient in core banking platforms, card payment systems, and ETL operations with expertise in SQL, PL/SQL, Unix scripting, and data warehousing. Adept at managing and automating card operations, including EOD batch processes using tools like Autosys and JAMS, ensuring seamless transaction flows and system reliability.
Skilled in ITIL practices for L2 and L3 support using ServiceNow and Jira, with hands-on experience in debugging, testing, and deploying patches, enhancements, and bug fixes. Strong background in system integration, API testing, and managing application servers such as JBoss. Demonstrates a results-driven approach to delivering robust solutions, optimizing operations, and ensuring compliance in dynamic banking environments.
Overview
8
8
years of professional experience
Work History
IT Operations Lead
HPS PayTech
Pune
10.2024 - Current
- Managed RUN IT operations for HPS PowerCard to ensure service performance, system reliability, and operational excellence.
- Monitored and addressed ServiceNow and Jira tickets, ensuring timely resolution of incidents and adherence to SLAs.
- Identified risks and developed emergency plans to minimize downtime and ensure business continuity.
- Performed, monitored, and automated EOD batch processes to ensure efficient operations and minimize manual effort.
- Implemented monitoring systems, analyzed operating incidents, and resolved anomalies through corrective actions while contributing to the development of a monitoring console.
- stablished and tracked KPIs to monitor resource utilization, drafted progress reports, and delivered presentations to stakeholders
- Contributed to the industrialization of batch processes, defined business DR plans, and ensured effective coordination of team activities to meet SLA requirements
Sr. Product Support Engineer
Concentrix
Gurgaon
02.2024 - 10.2024
- Led job scheduling and automation using JAMS, ensuring timely and efficient execution of critical processes.
- Streamlined ETL operations with Pentaho, improving data integration and transformation workflows.
- Drove process improvements for efficiency and reliability by developing and optimizing scripts in Linux shell, PowerShell, and Python.
- Provided technical support on Oracle data warehousing using pl/sql, Linux servers, and scripting, contributing to a more robust and dependable system infrastructure.
- Performed root cause analysis on reported incidents and designed strategies to prevent future occurrences.
Technical Support Engineer
American Express
Riyadh
01.2023 - 12.2023
- Worked with the HPS PowerCard system, focusing on backend operations, switch management, and card operations.
- Managed acquiring operations, including the end-to-end support of online card transactions and settlements.
- Performed EOD batch processes, including creating, modifying, and automating workflows using tools like Autosys,UiPATH and BPA.
- Handled authorization analysis, tracing and resolving incidents to ensure seamless transaction flow.
- Integrated Card Management Systems with external systems, enhancing data flow efficiency and overall functionality.
- Supported banking platforms and applications using ServiceNow and Jira, adhering to ITIL practices.
- Conducted L2 and L3 support for JBOSS applications, including deployment, monitoring, and troubleshooting to maintain stability.
- Delivered SQL and Unix-based solutions, including patches, enhancements, bug fixes, and automation scripts.
- Tested patches, bug fixes, and new features in UAT and Pre-Prod environments, providing signoff and supporting production implementation.
- Monitored and resolved post-deployment issues, ensuring minimal downtime and consistent system reliability.
- Performed Disaster Recovery (DR) activities, ensuring business continuity and minimizing downtime during critical events.
- Analyzed and resolved system incidents related to online card authorizations and settlements, ensuring SLA compliance.
Technical Support Analyst II
CSG International
Remote
08.2022 - 12.2022
- Provided Level 2 Support for the SingleView billing system, resolving technical issues in a live production environment.
- Applied expertise in Paid and Prepaid Billing within SingleView, leveraging telecom billing knowledge.
- Conducted CDR Validation and resolved issues, improving billing accuracy in SingleView.
- Created Unix Shell scripts to automate processes, boosting efficiency in SingleView operations.
- Handled customer issues in SingleView with quick troubleshooting and effective feedback for swift resolution.
Solution Integrator
Ericsson India Global Services
Noida
12.2019 - 08.2022
- Worked in the BSCS billing system, efficiently resolving platform-related challenges raised by the application team.
- Leveraged Linux operations and Nexenta Storage to optimize data storage and performance, ensuring seamless application functionality.
- Collaborated with developers to resolve application issues and improve system functionality using Oracle SQL and JBoss.
- Managed inventory and deployed upgraded code into production with Git, ensuring smooth releases and minimal disruptions.
- Conducted thorough API end-to-end testing in NFVi environments, ensuring seamless integration across multiple endpoints.
- Automated tasks through scripting, enhancing system performance, stability, and efficiency within the BSCS billing system and inventory.
Support Engineer
IBM India Pvt. Ltd.
Pune
08.2016 - 12.2019
- Executed and monitored BSCS IX R2 Billing and Rating batch processes, ensuring timely completion and product configuration.
- Analyzed PreBills and CG Bills, supported UAT testing for new product configurations, and automated monitoring using advanced shell scripting.
- Optimized data queries with SQL, PL/SQL, and provided tailored solutions during client calls for issue resolution.
- Carried out monthly, quarterly, and annual billing activities, ensuring smooth pre/post-billing processes in BSCS IX R2.
- Managed monthly, quarterly, and annual billing activities, ensuring smooth pre/post-billing processes in BSCS IX R2.
Education
MCA - Computers
Subharti University
01.2021
BCA - Computers
Himalayan university
01.2017
Skills
- System Integration (Card Management Systems, External Systems Integration)
- Fraud Detection & Prevention (HPS PowerCard, Risk Management)
- Telecom Billing Systems (BSCS, SingleView)
- Billing Process Management (Paid/Prepaid Billing, CDR Validation)
- Application Management (JBoss, Git Deployment, API Testing, NFVi)
- Data Warehousing (Oracle, SQL, PL/SQL,MongoDB)
- Scripting Languages (Linux Shell, PowerShell, Python, Unix)
- ETL Operations (Pentaho, Data Integration & Transformation)
- Job Scheduling & Automation (JAMS, BSCS, BPA,UiPath)
Languages
- English
- Hindi
Accomplishments
- Business Impact award 2021 by Ericsson.
- 5 Times Employee of the months.
- Recognice by Amex Saudi CEO for efficitive data migration Project.
Affiliations
- Amex Saudi Arabia Cyber-Security Exhibiton-Kahoot Competition Certificate
Timeline
IT Operations Lead
HPS PayTech
10.2024 - Current
Sr. Product Support Engineer
Concentrix
02.2024 - 10.2024
Technical Support Engineer
American Express
01.2023 - 12.2023
Technical Support Analyst II
CSG International
08.2022 - 12.2022
Solution Integrator
Ericsson India Global Services
12.2019 - 08.2022
Support Engineer
IBM India Pvt. Ltd.
08.2016 - 12.2019
MCA - Computers
Subharti University
BCA - Computers
Himalayan university
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