VIKRANT CHOUDHARY
NOWSHERA
Summary
I am eager to acquire a full-time position within the hospitality industry. To work with an organization that would give me an opportunity for personal growth and enhance my professional skills in the service industry. Always looking for new challenges in life which will enhance my knowledge and skill positive attitude with pleasant personality matched with the ability to manage stress, time and people effectively, hardworking, punctual, sincere and dedicated.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
HIDEAWAY BEACH RESORT AND SPA
2022.04 - 2024.03
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Took accurate food and drink orders, using a POS ordering software system.
- Assisted guests with making food and beverage selections.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Reviewed daily specials, menu changes and service specifications.
Guest Service Associate
Sheraton grand palace indore
2020.12 - 2021.10
- Provided food and beverage service to guests during events.
- Responded quickly to customer complaints or special requests in a polite manner.
- Assisted in setting up tables, chairs, place settings, and decorations for events.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Guest Service Associate
Renaissance hotel Ahmedabad
2019.04 - 2020.07
- Maintained records of inventory levels and orders for supplies.
- Greeted customers, took orders and answered questions about menu items.
- Operated cash register to process payments from customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Education
Bachelor of Arts -
Indira Gandhi National Open University (IGNOU)
01.2020
Diploma - hotel management
Airline And Hotel Management Academy
Udaipur, RJ01.2017
Higher secondary (12th) -
Jammu And Kashmir State Board of School Education
01.2014
Skills
- Upselling abilities
- Complaint Handling
- Team player mentality
- Food and Beverage Area Setup
- Table Setting
- Service Quality
- Menu knowledge
- Order Taking
- Menu Memorization
- Liquor, wine, and food service
Languages
Timeline
Guest Service Associate
HIDEAWAY BEACH RESORT AND SPA
2022.04 - 2024.03
Guest Service Associate
Sheraton grand palace indore
2020.12 - 2021.10
Guest Service Associate
Renaissance hotel Ahmedabad
2019.04 - 2020.07
Bachelor of Arts -
Indira Gandhi National Open University (IGNOU)
Diploma - hotel management
Airline And Hotel Management Academy
Higher secondary (12th) -
Jammu And Kashmir State Board of School Education
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