Vikrant Gupta
Pune
Summary
Results-driven IT professional with over 14 years of experience in IT Service Delivery Management, Project Management, and Team Leadership. A proven track record of driving digital transformation and fostering innovation through automation, process optimization, and strategic partnerships. Passionate about mentoring teams and contributing to business excellence through advanced data-driven initiatives.
Overview
16
16
years of professional experience
Work History
Service Delivery Lead
Northern Trust
Pune
11.2019 - Current
- Digitization & Reporting: Spearhead the delivery of MI reports using Power BI and SQL to drive operational excellence.
- Process Automation: Utilize MS Power Automate and Power Apps to streamline service management workflows and reduce manual defects.
- Stakeholder Engagement: Act as the primary contact for senior leadership, ensuring service delivery aligns with global business goals.
Senior Support Analyst
BNP Paribas
Mumbai
02.2017 - 11.2019
- Incident & Problem Management: Provided technical support and defect resolution within a global financial environment.
- Data Analysis: Leveraged analytical skills to identify trends and implement continuous process improvements.
Project Support Engineer
Samsung Electronics India
Indore
09.2015 - 12.2016
- MI & Analytics: Developed and managed Business Intelligence reports to track KPIs and performance metrics.
- Data Management: Ensured data integrity and supported governance frameworks for accurate business reporting.
SLA Advisor
Diebold Nixdorf
Mumbai
03.2014 - 08.2015
Senior MIS Engineer
Nokia Siemens Networks
Mumbai
02.2013 - 03.2014
Assistant Project Coordinator
Huawei Telecommunication Pvt. Ltd.
Bhopal
04.2010 - 04.2012
Education
Bachelor of Technology - BTech -
CH. CHARAN SINGH UNIVERSIY
06.2006 - 01/2010
Skills
CORE COMPETENCIES
- Analytics & Digitization: Excellent proficiency in Power BI, Power Apps, and Power Automate for business insights
- Data Management: Expert in data ownership, governance, and architecture within complex global organizations
- Agile Project Management: eSAFE Certified practitioner delivering solutions via Agile methodologies to ensure continuous improvement
- Service Delivery: Expert in ITIL Service Ops, Service Level Agreements (SLAs), and stakeholder management
- Leadership: Mentoring high-performing cross-functional teams and managing impactful digital solution delivery
TECHNICAL SKILLS & CERTIFICATIONS
- Certifications: eSAFE Certified
- Power Platform: Excellent in Power BI, Power Automate, and Power Apps
- Data & Systems: UNIX, SQL, DAX, Service Now Administration, MS 365
- Cloud Platform: Microsoft Azure, AWS, Servicenow
- Methodologies: Agile, Project Management, Process Optimization
Accomplishments
- First in the department, I self-learned how to create cloud-based live Power BI, which finally proves to be a one-stop solution for the partners.
- Utilized Excel scripting to develop reconciliation templates for a variety of teams.
- In order to improve accuracy and performance, Power Automate workflows were developed for: The client's data distribution procedure. (Hackathon event), Quality check mechanism for tickets, The SINCS validation technique, The BPAs RAG report.
Timeline
Service Delivery Lead
Northern Trust
11.2019 - Current
Senior Support Analyst
BNP Paribas
02.2017 - 11.2019
Project Support Engineer
Samsung Electronics India
09.2015 - 12.2016
SLA Advisor
Diebold Nixdorf
03.2014 - 08.2015
Senior MIS Engineer
Nokia Siemens Networks
02.2013 - 03.2014
Assistant Project Coordinator
Huawei Telecommunication Pvt. Ltd.
04.2010 - 04.2012
Bachelor of Technology - BTech -
CH. CHARAN SINGH UNIVERSIY
06.2006 - 01/2010