Vikrant Jawal
Badlapur
Summary
Retail manager with 15 years of expertise in shrink management and operational audits at Reliance Retail Ltd. Skilled in Oracle Retail software, driving profitability through effective team training and compliance measures. Committed to enhancing customer satisfaction and operational efficiency. Proven track record in developing actionable plans that boost profitability and team productivity in retail environments.
Overview
14
14
years of professional experience
Work History
Manager
Reliance Retail Ltd
Navi Mumbai
05.2024 - Current
- Conducted High Shrink reviews for stores, developing action plans with management to control shrink within budget.
- Managed shrink and profitability across territory for various retail formats.
- Performed operational audits, controlling dump, damages, and waste while tracking improvement plans.
- Executed cash audits and banking processes, ensuring cost control through verification of store expenses.
- Trained Loss Prevention staff and Store Operations teams on company processes and safety equipment handling.
- Drove supply chain audits at distribution centers for inbound and outbound deliveries, focusing on high-value merchandise checks.
- Assisted business leadership during crises to minimize risks and protect company interests.
Store Manager – Operations Supermarkets
More Retail Pvt Ltd.
Seawood
08.2014 - 09.2023
- Managed entire operations of MORE Mega store, achieving optimal efficiency and performance.
- Oversaw P&L responsibilities, ensuring profitability and financial stability.
- Maintained international cleanliness and hygiene standards across all departments.
- Executed staff scheduling and training programs to enhance team productivity.
- Ensured compliance with SOPs, Planogramming norms, and FIFO practices.
- Conducted regular damage and expiry checks, minimizing shrinkage to acceptable levels.
- Coordinated with local authorities for compliance and security measures.
- Implemented effective promotional management and inventory controls to prevent stock outs.
Asst Service Manager
Hyper City Retail India Ltd.
Vashi
11.2011 - 08.2014
- Identified and attained customer savings and current account objectives.
- Achieved 100% of targets set by sales management.
- Compiled comprehensive sales reports for performance tracking.
- Coordinated with branches and customers to address inquiries effectively.
Education
Graduation - BBA
Skyline Institute of Management & Technology
06-2008
Skills
- Oracle Retail software
- Microsoft Office proficiency
- Internet research skills
- Shrink management
- Operational audits
- Financial analysis
- Supply chain audits
- Staff training
- Customer relationship management
- Inventory control
- Compliance coordination
- Effective communication
- Team leadership
- Goal setting
- Regulatory compliance
- Staff training and development
- Staff management
- Loss prevention
- New employee hiring
- Customer service management
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 10/30/87
- Marital Status: Married
Present Working
Airoli, Navi Mumbai, Maharashtra
Timeline
Manager
Reliance Retail Ltd
05.2024 - Current
Store Manager – Operations Supermarkets
More Retail Pvt Ltd.
08.2014 - 09.2023
Asst Service Manager
Hyper City Retail India Ltd.
11.2011 - 08.2014
Graduation - BBA
Skyline Institute of Management & Technology