Vikrant Karn
Team Leader
Gurgaon
Summary
Dynamic sales leader with a proven track record at Policybazaar.ae, excelling in team motivation and coaching. Successfully implemented sales strategies that enhanced customer satisfaction and loyalty. Adept at target setting and fostering collaboration, driving teams to exceed goals while cultivating a positive work environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader, Sales Operations
Policybazaar.ae
Gurgaon
03.2023 - Current
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Monitored daily sales performance and provided feedback to each team member.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Subject Matter Expert
Policybazaar.ae
Gurgaon
03.2022 - 03.2023
- Following a promotion to Subject Matter Expert, I led and mentored a team of 10 for approximately one year, focusing on enhancing their sales skills and achieving targets. My effective team management and consistent delivery of excellent results led to a further promotion to Team Leader within just one year.
- Mentored junior team members, contributing to their professional growth and development.
Associate Sales Consultant
Policybazaar.ae
Gurgaon
06.2020 - 03.2022
- Joined Policybazaar.ae in June 2020 as an Associate Sales Consultant, successfully matching clients with optimal term life insurance plans based on their individual needs for nearly two years. Recognized for exceptional performance and subsequently promoted to Subject Matter Expert.
- Analyzed sales data to identify areas for improvement, adjusting strategies accordingly for better results.
- Utilized consultative selling approach, listening attentively to client needs while recommending appropriate solutions for their unique challenges.
Operations Executive
Extraclass.com
Gurgaon
07.2019 - 03.2020
- Spearheaded student support and guidance initiatives as an Operations Executive at an Ed-tech startup, delivering exceptional counseling and tutor matching services to students across the Delhi NCR region for a 10-month period.
Education
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
Mumbai 06.2022 - 06.2024
BBA - Sales And Marketing
Prestige Institute of Management
Gwalior 07.2016 - 07.2019
Skills
Sales training
Target setting
Self motivation
Excellent communication
Team motivation
Coaching and mentoring
Teamwork and collaboration
Team management
Multitasking
Sales leadership
Product knowledge
Employee motivation
Sales strategy implementation
Team building
Watching Cricket, Cooking
- Very much fond of watching cricket
- Love to cook in free time
Timeline
Team Leader, Sales Operations
Policybazaar.ae
03.2023 - Current
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
06.2022 - 06.2024
Subject Matter Expert
Policybazaar.ae
03.2022 - 03.2023
Associate Sales Consultant
Policybazaar.ae
06.2020 - 03.2022
Operations Executive
Extraclass.com
07.2019 - 03.2020
BBA - Sales And Marketing
Prestige Institute of Management
07.2016 - 07.2019